Flying can be stressful, especially when you are travelling with a disability, reduced mobility, autism, hidden disabilities, sensory needs, or young children who need extra support. The good news is that special assistance is available at Kaunas Airport to help make your journey smoother from check-in to boarding.
Whether you need wheelchair support, help through security, assistance with boarding, or extra understanding for hidden disabilities, here is what you need to know.
If you are planning a wider trip to Lithuania with kids, my guide to visiting Lithuania with autistic children is a good place to start.
Who Can Use Special Assistance at Kaunas Airport?
Special assistance at Kaunas Airport is available for passengers with:
- Reduced mobility
- Wheelchair users
- Autism or other neurodivergent conditions
- Hidden disabilities
- Sensory processing difficulties
- Learning disabilities
- Hearing or visual impairments
- Medical conditions requiring additional support
- Elderly passengers needing help around the airport
- Families travelling with children who may struggle with the airport environment
You do not need to “look disabled” to request support. If you are new to airport special assistance, I have a guide that breaks down what help you can get at the airport, how to book it, what to expect on the day and so much more.
Quick Wins: Special Assistance Kaunas Airport
- Request assistance when booking your flight if possible
- If already booked, contact your airline at least 48 hours before travel
- Arrive earlier than standard check-in times
- Use the Sunflower Lanyard if hidden disability support helps your family
- Keep medication, comfort items, and important documents in hand luggage
- Tell staff exactly what helps your child or family member most
How to Book Special Assistance
The most important step is to request assistance through your airline, not just the airport.
When booking:
- Select special assistance during checkout (when purchasing the flights) if available
- Add the correct assistance code such as DPNA for intellectual or developmental disability/autism support (if you are unsure which code to add, I have a guide that lists out all airline disability codes and what they mean – including what the DPNA code is)
- If online booking does not show suitable options, contact the airline directly
Most airlines recommend giving at least 48 hours’ notice, but earlier is always better. This allows the airport team at Kaunas Airport to prepare properly for your arrival.
As a backup I recommend you use the PRM Assist app to make a special service request for Kaunas Airport special assistance. Unsure what PRM is? My guide to what PRM is explains it for you.
Hidden Disabilities Support at Kaunas Airport
For travellers with autism, ADHD, anxiety, PTSD, sensory difficulties, or other non-visible disabilities, hidden disability support can make a huge difference.
This may include:
- More patient staff support
- Extra time at security
- Priority or quieter processing where available
- Reduced waiting in crowded areas
- Clearer communication from airport staff
The Sunflower Lanyard can help discreetly signal that extra understanding may be needed. Many families also use the DPNA SSR code with airlines, especially when travelling with autistic children.
On Arrival at The Airport
It is best to arrive earlier than usual, especially if your child struggles with transitions or unfamiliar environments. When you arrive at Kaunas Airport and you need the PRM support team you can do one of the following things to alert them to your arrival:
- Press the assistance call buttons at the designated assistance points
- Go to your check-in desk and alert them you require Kaunas Airport special assistance
- Send a text message to +370 659 83430 that indicates that you have arrived at the airport and where you are currently located
Then you should:
- Inform staff that special assistance has been pre-booked
- Ask where the assistance meeting point is if needed
- Allow extra time for security and boarding
Airport staff may escort you through the process depending on your support needs.
Kaunas Airport Special Assistance Upon Arrival
If you are flying into Kaunas Airport and require PRM assistance and you have already booked this, you should wait in your seat on the plane until the Kaunas Airport disabled support team arrive to help you through the airport.
Security Screening Support at Kaunas Airport
Security can be one of the hardest parts of flying for autistic children and passengers with sensory needs.
Special assistance may help by providing:
- Extra explanation before screening
- Additional patience from staff
- Alternative screening methods when appropriate
- Support with medical equipment or mobility aids
- Help managing liquids, medication, and medical supplies
If your child uses noise-cancelling headphones, comfort items, or sensory aids, keep these accessible.
Boarding The Aircraft
Many passengers receiving assistance are offered priority boarding.
This can help by:
- Reducing time spent queueing
- Allowing calmer boarding before crowds build
- Giving extra time to settle children
- Helping safely transfer mobility equipment
For some families, pre-boarding is one of the most valuable parts of the service.
Arrivals Support for PRM Kaunas Airport
Special assistance does not end when the plane lands.
Support may include:
- Help leaving the aircraft
- Wheelchair collection
- Assistance through passport control
- Help with luggage collection
- Support reaching pick-up areas, taxis, or onward transport
If you need help on arrival, make sure this is included when booking assistance. Make sure to wait in your seat on the plane for the special assistance Kauna Airport team to arrive and help you.
Tips for Families With Autistic Children at Kaunas Airport
For our family, preparation matters most.
Helpful items include:
- Familiar snacks
- Downloaded shows and devices fully charged
- Headphones or ear defenders
- Fidget toys
- Change of clothes
- Medication and copies of prescriptions
- Visual schedules or social stories
- Comfort items that help regulation
Special Assistance Kaunas Airport Contact
If you need to contact the special assistance team at Kaunas Airport you can use the following contact information:
Phone: +370 659 83430
Email: pax.kun@litcargus.lt
Airport special assistance is there to reduce stress, not add to it. Using it is not asking for special treatment, it is making travel accessible. If you’d like to learn more about the special assistance available at Kaunas Airport they have an information page for special assistance that includes more information and links out to other informational guides about the Kaunas Airport.
Kaunas Airport special assistance can make flying far more manageable for families travelling with autism, disabilities, reduced mobility, or hidden disabilities.
If flying feels overwhelming, asking for support can completely change the experience.
Book early, communicate clearly, and use every tool available… from DPNA codes to Sunflower Lanyards… to make travel easier for your family.
Continue Planning Your Europe Trip With Children
- Start with planning your overall Europe family trip, including flights, transport, pacing and choosing destinations that suit your child’s needs
- Travelling through European airports? Learn how to book airport special assistance and what support is available across Europe
- Travelling with medication? Learn what to include on your doctor’s travel letter for medication and controlled prescriptions
- Looking for an easier first-time Europe destination? Consider visiting Denmark with kids for organised cities, reliable transport and family-friendly attractions
- Prefer beaches and slower-paced travel? Find out more about Greece with children for island stays, outdoor dining and flexible family days out
- Planning big city adventures? Discover what to expect in Paris with autistic children, including transport, attractions and sensory considerations
- Want scenic train journeys and nature? Learn more about Switzerland with autistic children for mountain views, calm towns and predictable travel routines
Continue Planning Your Next Trip With Autistic Children
- Find out about the help available if you are travelling through an airport
- Discover whether a cruise with an autistic child would work for your family
- Find out how to make travelling with ADHD manageable
- Learn more about the Hidden Disabilities Sunflower Lanyard
- Check out guides to all of the different destinations we have travelled to with autistic children
- Learn step-by-step how to set up the accessibility feature on Google maps
- Learn more about our favourite sensory toys for travelling
- Discover an app that helps you locate a playground anywhere in the world
- Always alerted at the last minute that the little one needs a toilet? Find a toilet anywhere with this app
Continue Planning Your Accessible Trip With My Guides
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