Traveling can be a stressful experience for anyone, but for passengers with reduced mobility (PRM), the journey can present unique challenges. To ensure that air travel is accessible and comfortable for everyone, airports and airlines around the world offer PRM Assist services. This comprehensive guide will help you understand what is PRM Assist, how it works, and how it can make your travel experience smoother and more enjoyable.
What is PRM Assist?
First off, PRM is a code used by airports and airlines. It stands for passenger with reduced mobility. There are many codes used by airports and airlines to identify passengers with different service needs. PRM is not a code you can link to a booking in the same way DPNA or BLND is. It’s shorthand for passenger with reduced mobility and it’s the term used to describe people who may require help at the airport for whatever reason. If you approach the airline or airport with this three letter code they should know what you mean and what you are asking for (to arrange help for some reason).
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PRM Assist, or Passenger with Reduced Mobility Assist, is a service provided by airports and airlines to help passengers who have mobility issues or disabilities. This service aims to make air travel more accessible by offering assistance with various stages of the journey, from arrival at the airport to boarding the aircraft and beyond. I believe that PRM Assist and special assistance are the same thing.
There is an app ‘prmassist’ where you can book these services for any airport, anywhere in the world.
Who is Eligible for PRM Assist?
PRM Assist services are available to any passenger who has difficulty walking or standing for long periods, requires the use of a wheelchair, or has other mobility impairments. This includes elderly passengers, passengers with temporary injuries, those with hidden disabilities, those with autism, and those with chronic conditions that affect mobility. It’s essential to request PRM Assist in advance to ensure that the necessary arrangements are made.
How to Request PRM Assist
- Booking Your Flight: When booking your flight, indicate that you require special assistance. Most airlines have an option to request PRM services during the booking process. Read this post to find out how to book special assistance with Ryanair.
- Contacting the Airline: After booking, contact the airline directly to confirm your PRM Assist request and provide any additional information about your specific needs. It’s advisable to do this at least 48 hours before your flight. You should do it as soon as possible, we have had flights cancelled that we booked last minute because all of the special assistance services were fully booked and they couldn’t offer any support to us.
- Using the prmassist app: You can book special assistance services using the prmassist app at any time, but it needs to be organised at least 48 hours before your flight (if circumstances allow).
- Arriving at the Airport: Upon arrival at the airport, proceed to the special assistance desk or check-in counter to notify staff of your arrival and request PRM Assist. Airport staff will then coordinate the necessary support.
There is an app ‘prmassist’ where you can book these services for any airport, anywhere in the world.
Services Provided by PRM Assist
PRM Assist services can vary depending on the airport and airline, but typically include the following options for support:
Assistance at Check-In: Airport staff can assist with checking in your luggage, obtaining your boarding pass, and any other necessary paperwork.
Wheelchair Assistance: If you require a wheelchair, PRM Assist can provide one for use within the airport. Staff will help you move through the airport, including navigating security checkpoints and customs.
Priority Security Screening: Passengers with reduced mobility often receive priority screening to expedite the security process, reducing wait times and minimizing stress.
Boarding and Disembarking: PRM Assist ensures that you board the aircraft comfortably and safely. This may include pre-boarding, assistance with getting to your seat, and help with storing carry-on luggage. Upon arrival, staff will assist with disembarking and collecting any checked luggage.
Transfers and Connections: If you have a connecting flight, PRM Assist can help you transfer between gates or terminals, ensuring you reach your next flight on time.
In-Flight Assistance: While cabin crew are trained to provide basic assistance during the flight, it’s essential to notify the airline in advance if you require specific accommodations, such as special seating arrangements or medical equipment.
Additional Tips for PRM Travelers
- Plan Ahead: Ensure you have all necessary documents and information ready before your trip. This includes your flight itinerary, any medical certificates, and details of your PRM Assist request. If you are using the prmassist app these details will be stored in the app for you.
- Pack Smart: Pack any essential items in your carry-on luggage, including medications, mobility aids, and a change of clothes. Ensure these items are easily accessible during your journey.
- Arrive Early: Arrive at the airport early to allow ample time for check-in, security screening, and boarding. This can help reduce stress and ensure that you receive the necessary assistance.
- Communicate Your Needs: Don’t hesitate to communicate your needs clearly to airline and airport staff. They are there to help you and ensure your travel experience is as comfortable as possible.
There is an app ‘prmassist’ where you can book these services for any airport, anywhere in the world.
PRM Assist is a vital service that ensures passengers with reduced mobility can travel with dignity and ease. By understanding how to request and make the most of these services, you can enjoy a smoother, more comfortable journey. Remember to plan ahead, communicate your needs, and take advantage of the support available to make your travel experience as stress-free as possible.
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