Hong Kong – Autism Family Travel Guide

An Accessible Guide to Taxis in Hong Kong

ATFG Admin — Wed, 27 May 2026 04:47:00 +0000

Hong Kong’s taxi system is one of the easiest ways to get around if you need door-to-door transport, are travelling with children, have luggage, or need to avoid crowded public transport.

Taxis are widely available across the city, operate 24/7, and are colour-coded depending on where they are licensed to work. If you are travelling with mobility needs, autism, sensory needs, hidden disabilities, or extra luggage like wheelchairs and medical equipment, knowing which taxi to use can make a big difference.

This guide covers the different taxi types in Hong Kong, how they work, accessibility options, and what disabled travellers should know before travelling. If you are visiting Hong Kong and wanted to use more than just accessible taxis, my guide to accessible transport in Hong Kong is a good place to start.

Quick wins for using taxis in Hong Kong

Use red taxis for most tourist areas including Hong Kong Island and Kowloon
Use blue taxis only for Lantau Island (including Hong Kong International Airport and Hong Kong Disneyland)
Use green taxis for the New Territories
Most standard taxis are not wheelchair accessible
For wheelchair users, pre-book Rehabus, Diamond Cab, SynCab, or other accessible transport
Octopus cards are not accepted in standard taxis – payment is usually cash or card depending on the taxi
Ask your hotel to help pre-book accessible taxis if needed
Keep your destination written in Chinese if possible
Use the Hidden Disability Sunflower Lanyard or Talos Foundation badge if helpful during airport transfers

The 3 Main Taxi Colours in Hong Kong

Hong Kong taxis are colour-coded by operating area.

Red Taxis – Urban Taxis

These are the most common taxis visitors use.

They cover:

Hong Kong Island
Kowloon
Most of the New Territories
Hong Kong Disneyland
Hong Kong cruise terminals
Tourist areas such as Victoria Peak, Tsim Sha Tsui, Central and Mong Kok

These are usually the best option for most travellers. If you are planning to stay on Hong Kong Island, my guide to Hong Kong Island with kids should help you plan.

Green Taxis – New Territories Taxis

These only operate in the New Territories, including places like:

Sha Tin
Sai Kung
Yuen Long

They cannot usually take passengers into central urban areas like Hong Kong Island.

Blue Taxis – Lantau Taxis

These are only for Lantau Island.

This includes:

Hong Kong International Airport
Hong Kong Disneyland
Ngong Ping 360
Tung Chung

If you are staying around the airport area or Disney, blue taxis are common. I have an guide dedicated to visiting Lantau Island with autistic children which will save you searching to find all of the information you need.

Are Hong Kong Taxis Wheelchair Accessible?

This is where planning matters.

Most regular Hong Kong taxis are not wheelchair accessible.

They are standard saloon cars with limited boot space and no ramp access. Folding wheelchairs may fit depending on size, but powered wheelchairs and larger mobility devices usually require specialist transport.

This can be frustrating for disabled travellers because standard street-hailed taxis are rarely suitable for full wheelchair access.

Accessible Taxi Options in Hong Kong

Diamond Cab

Diamond Cab is one of the best-known wheelchair accessible taxi providers in Hong Kong.

They offer:

Wheelchair-accessible vehicles
Ramp access
Secure wheelchair positioning
Airport transfers
Family transport
Hospital and medical appointments

Advance booking is strongly recommended.

SynCab

SynCab offers accessible taxis designed for wheelchair users and passengers with reduced mobility.

This is often used for:

Airport transport
Hotel transfers
Cruise terminal transport
Medical appointments
Day trips

Rehabus

Rehabus is a specialist service often used by local disabled residents.

It is excellent for accessibility, but availability for tourists can be more limited and often requires advance planning.

Hotel-arranged accessible transport

Many higher-end hotels can arrange accessible vans or specialist taxi providers.

This is often the easiest option if arriving at the airport with a wheelchair user.

Accessibility for Autistic tTravellers and Hidden Disabilities

For autistic travellers, the challenge is often less about physical access and more about predictability, noise, crowds, and communication.

Taxis can help massively by avoiding:

Crowded MTR stations
Long escalators
Busy station changes
Overwhelming sensory environments
Unexpected route changes

For many families, paying more for taxis is worth the reduced stress.

Helpful tips include:

saving hotel addresses in Chinese
using visual maps/screenshots
showing destinations rather than explaining verbally
pre-booking airport transfers
avoiding peak traffic times where possible
using familiar drivers through hotels or concierge services
using a Talos Foundation badge or lanyard

Taxi Fares in Hong Kong

Taxis use a metered fare system.

Extra charges may apply for:

cross-harbour tunnels
large luggage
airport tolls
certain bridges and restricted roads

Late-night pricing is usually not dramatically different because taxis operate around the clock.

Always check the meter is running.

Can You Use Uber in Hong Kong?

Yes – Uber operates in Hong Kong.

Some travellers prefer Uber because:

the route is visible
payment is automatic
there is less language barrier
pickup is easier from hotels and airports

However, standard Uber vehicles are usually not wheelchair accessible unless specifically booked through specialist services. It is also worth noting that car seat laws in Hong Kong prevent drivers for transporting a child without a car seat and so they will often refuse to take families with children.

Airport Taxi Access

At Hong Kong International Airport, taxi ranks are clearly marked and well organised.

Airport staff can also help direct passengers needing accessible transport.

If travelling with:

a wheelchair
medical equipment
autism support needs
an assistance dog
multiple children
large sensory equipment

…it is usually better to pre-book rather than rely on the rank.

For more information on Hong Kong International Airport, I have a guide to the special assistance available there and what to expect. I also have a guide that details what disabled facilities are at Hong Kong International Airport.

Useful Phrases for Taxi Travel

Showing written addresses helps a lot.

Useful phrases include:

“I need wheelchair accessible transport”
“Please take me to this hotel”
“I need extra time”
“My child is autistic”
“Please avoid tunnels if possible”
“I have medical equipment”

Having these written in Chinese can make the journey much easier. My guide to learning key disability phrases before you travel includes a link to a free eBook with accessible travel translations.

Taxis in Hong Kong FAQ

Is public transportation or taxi cheaper in Hong Kong?

Who Are The Talos Foundation & Their Free Autism Aids

ATFG Admin — Wed, 22 Apr 2026 06:25:00 +0000

Navigating busy public spaces, transport systems and travel environments can be overwhelming for neurodivergent individuals and their families. In a fast-paced city like Hong Kong, where crowds, noise and constant movement are part of daily life, having the right support in place can make a huge difference.

One organisation working to bridge that gap is the Talos Foundation. Their work focuses on improving understanding, accessibility and everyday experiences for neurodivergent people across Hong Kong — including those visiting the city. If you are planning a trip to Hong Kong, my guide to visiting with autistic kids is the best place to start so you have all of the information you need upfront.

This guide explains who they are, why they exist, who they support and how their free neurodiversity products can help when navigating life or travel in Hong Kong.

What is The Talos Foundation?

The Talos Foundation is a Hong Kong-based charitable organisation focused on supporting neurodivergent individuals, including those with autism, ADHD and other cognitive or sensory differences.

Their work centres on increasing awareness and acceptance of neurodiversity while also providing practical tools that make everyday situations more manageable. Rather than expecting individuals to adapt to environments that can be overwhelming, the foundation promotes small, meaningful adjustments from the wider community.

This includes working with businesses, public services and the general public to improve understanding of hidden disabilities.

Why Does The Talos Foundation Exist?

The foundation was created in response to a very real problem: neurodivergent individuals are often misunderstood, especially in high-pressure environments like transport hubs, queues, attractions and crowded city spaces.

In places like Hong Kong, where efficiency and speed are prioritised, there is often little visible recognition of hidden disabilities. This can lead to:

Misunderstandings in queues or security checks
Increased stress during travel
Judgement from others during meltdowns or sensory overload
Difficulty accessing appropriate support

The Talos Foundation exists to change that. Their aim is to make neurodiversity more visible, understood and supported – without forcing individuals to disclose personal medical details or constantly explain their needs.

Who Do They Help?

The Talos Foundation supports a wide range of people, including:

Children and adults with autism
Individuals with ADHD
People with sensory processing differences
Those with anxiety or other hidden disabilities
Families travelling with neurodivergent children
Visitors to Hong Kong who may need additional understanding or support

Importantly, their support is not limited to residents. Travellers visiting Hong Kong can also benefit from their resources, which is particularly useful for families navigating unfamiliar environments.

How The Free Neurodiversity Badges Work?

One of the most practical tools offered by the Talos Foundation is their free neurodiversity badge and lanyards.

These badges are designed to be worn visibly — for example on a bag, lanyard or clothing — and act as a simple, non-verbal way to communicate that the wearer may need additional patience, understanding or support. It works just like the Hidden Disabilities Sunflower Lanyard.

The idea is similar to other hidden disability identifiers used globally, but tailored specifically for Hong Kong.

The badges help to:

Reduce the need to repeatedly explain a diagnosis
Signal to staff or the public that extra time or space may be needed
Encourage more compassionate responses in stressful situations
Provide reassurance to families during travel or outings

For many families, this small visual cue can completely change how situations are handled — especially in environments like airports, public transport or busy attractions.

How to Get a Talos Foundation Badge

The Talos Foundation offers these badges free of charge. You can search their distribution points via their website products page.

If you are planning a trip to Hong Kong, they have distribution points in Kowloon, Hong Kong Island, New Territories and the Islands. You can also use my travel guides to help you plan your trip to Hong Kong Island, Tsim Sha Tsui, and Lantau Island.

Why This Matters for Travel in Hong Kong

Hong Kong is an incredible destination, but it can also be intense. Busy transport systems, crowded streets and sensory-heavy environments can quickly become overwhelming. To figure out the best way to use the transport in Hong Kong, I have a guide dedicated to to accessible transport in Hong Kong and how to make use of the Octopus Card.

Having something as simple as a recognised badge can:

Make airport and transport experiences smoother
Help staff understand your situation more quickly
Reduce stress for both parents and children
Allow families to explore the city with more confidence

It is not a replacement for formal special assistance services, but it works alongside them as an everyday support tool. When it comes to formal assistance services, you can use my guide to special assistance at Hong Kong International Airport and my disabled facilities at HKIA guide to help you plan and book the assistance you need.

The Talos Foundation is doing something genuinely impactful by focusing on both awareness and practical support. Their approach recognises that small changes — like a simple badge — can have a big effect on how neurodivergent individuals experience the world.

If you are travelling to Hong Kong with a neurodivergent child, or navigating daily life there, this is one of those small steps that can make everything feel more manageable.

It is simple, it is free, and it can make a real difference.

Continue Planning Your Trip To Hong Kong With Kids

For everything Hong Kong, start with my Hong Kong guide for practical travel tips, family-friendly attractions and sensory considerations across the city
Staying in the heart of the city? Discover what it is like to explore Hong Kong Island with autistic children, including transport, shopping areas and quieter places to take breaks
Want waterfront views, shopping and easy transport links? Read my Tsim Sha Tsui guide for family-friendly attractions, promenades and sensory considerations in one of Hong Kong’s busiest areas
Planning a slower-paced day away from the skyscrapers? Learn more about Lantau Island with kids for beaches, cable cars, hiking, Ngong Ping and family-friendly attractions
Worried about getting around? My guide to Hong Kong accessible transport explains MTR accessibility, ferries, buses, Hong Kong taxis and the support available for disabled travellers

Continue Planning Your Asia Itinerary With Kids

Start with planning your overall Asia family trip, including flights, pacing, transport and choosing destinations that suit your child’s needs
Travelling with medication? Learn what to include on your doctors travel letter for medication
Looking for easier first-time Asia destinations? Consider visiting Japan with kids for clean transport, family facilities and predictable routines
Prefer beaches and slower travel? Find out more about Thailand with children for resort stays, nature and flexible family days out
Planning big city adventures? Discover what to expect in Bangkok with autistic children
Hoping to Island hop? Learn more about visiting the Philippines with autistic kids

Continue Planning Your Trip With Autistic Children

Find out about the help available if you are travelling through an airport
Discover whether a cruise with an autistic child would work for your family
Find out how to make travelling with ADHD manageable
Learn more about the Hidden Disabilities Sunflower Lanyard
Check out guides to all of the different destinations we have travelled to with autistic children
Learn step-by-step how to set up the accessibility feature on Google maps
Learn more about our favourite sensory toys for travelling
Discover an app that helps you locate a playground anywhere in the world
Always alerted at the last minute that the little one needs a toilet? Find a toilet anywhere with this app

Continue Planning Your Accessible Trip With My Guides

You can click on each image to go directly to the guide for that topic.

The post Who Are The Talos Foundation & Their Free Autism Aids appeared first on Autism Family Travel Guide.

Tsim Sha Tsui With Autistic Children: A Family-Friendly Guide

ATFG Admin — Wed, 08 Apr 2026 07:33:00 +0000

Tsim Sha Tsui is one of the most recognisable areas in Hong Kong, sitting right on Victoria Harbour with skyline views, excellent transport links and a huge range of attractions packed into a relatively small space. For families travelling with autistic children, it offers a mix that can work surprisingly well: busy, but structured. The streets can be intense, but the transport system is predictable, signage is clear, and there are open waterfront areas where you can step away from the crowds. If you plan your days around quieter times and build in downtime, Tsim Sha Tsui can be an exciting yet manageable base for exploring Hong Kong.

Getting to Tsim Sha Tsui With Kids

Tsim Sha Tsui (often shortened to TST) is one of the easiest areas in Hong Kong to reach from Hong Kong International Airport (HKIA). You have several reliable options depending on budget, luggage and how your children cope with busy environments.

Airport Express + MTR: the fastest public transport option is the Airport Express train from the airport to Kowloon Station (around 20–25 minutes). From Kowloon Station you can take a short taxi ride to your hotel or connect to the MTR via Austin or Kowloon stations and travel one stop to Tsim Sha Tsui. This is usually the quickest option overall and is clean, efficient and clearly signposted.

Airport Express + Free Hotel Shuttle: some hotels participate in the Airport Express free shuttle bus scheme (when available). You take the Airport Express to Kowloon Station and then transfer to the hotel shuttle. It’s convenient if your hotel is included and you don’t want to navigate the MTR with luggage.

Public Bus (Cityflyer): Cityflyer airport buses (such as the A21) run directly from the airport to Nathan Road and other major roads in Tsim Sha Tsui. This is cheaper than the Airport Express and doesn’t require changing trains. It takes longer, especially in traffic, but you get a direct journey and space for luggage underneath the bus.

Taxi: red urban taxis serve Kowloon, including Tsim Sha Tsui. A taxi from the airport to TST usually takes 30–45 minutes depending on traffic. It’s door-to-door and ideal if you are travelling with multiple children, pushchairs or lots of luggage. There are extra charges for luggage and tunnels.

Private Transfer: you can pre-book a private transfer for a fixed price. This is often the least stressful option after a long flight, especially with autistic children who may struggle with transitions or crowded transport.

Hotel Limousine or Chauffeur Service: many higher-end hotels in Tsim Sha Tsui offer private limousine pick-up from the airport. It is more expensive but seamless and calm.

Where To Stay in Tsim Sha Tsui With Children

Tsim Sha Tsui is packed with hotels, shopping malls and restaurants. It’s flat, walkable and right on Victoria Harbour, which makes it ideal for families who want everything close by.

The Royal Garden

Located close to the waterfront, The Royal Garden offers spacious family rooms and connecting room options. Some configurations can accommodate families of five by combining rooms. It also has an outdoor pool and several on-site restaurants, which makes downtime easier when children are overstimulated.

Holiday Inn Golden Mile

Right on Nathan Road, this hotel is in the centre of everything. It offers family rooms and connecting room options, and staff are used to international families. Being directly above the MTR makes getting around simple, though the area is busy and lively. There are also 3 bedroom apartments, but they are expensive if your trip is more than a day or two.

Marco Polo Hongkong Hotel

Situated within Harbour City shopping mall, this hotel offers large rooms and suites, some suitable for bigger families when combined. Being attached to Harbour City means easy access to food courts, supermarkets and shops without needing to step outside in bad weather or extreme heat.

If you are travelling as a family of five, look specifically for connecting rooms or family suites. Hong Kong standard rooms can be compact, so checking floor space in advance is essential.

Family-Friendly Activities in Tsim Sha Tsui

If you book something via GetYourGuide, don’t forget to add my code to get a discount on your booking: AUTISMFAMILYTRAVELGUIDE5

Click here to install the GetYourGuide app.

Hong Kong Space Museum

The Hong Kong Space Museum is instantly recognisable thanks to its dome shape on the waterfront. Inside, there are interactive exhibits about space, astronomy and science. It’s educational but hands-on, which works well for children who learn visually and physically.

Avenue of Stars

The Avenue of Stars runs along Victoria Harbour and offers open space, harbour views and statues celebrating Hong Kong cinema. The handprints offer an interactive way to engage with the walk.

It’s wide and easy to walk, with space for children to move around. The Symphony of Lights show in the evening can be impressive, though it may be loud for some children.

Star Ferry

The Star Ferry connects Tsim Sha Tsui with Central and Wan Chai. The short harbour crossing is inexpensive and offers iconic skyline views. It’s a simple and predictable experience, which many autistic children appreciate.

Kowloon Park

Just behind Nathan Road, Kowloon Park provides a calm escape from the busy streets. There are playgrounds, gardens, ponds and open areas where children can regulate and decompress away from crowds.

There is a great playground within Kowloon Park too, with multiple play areas and lots of seating for parents to get a quick break.

Kowloon Park playground:

Hong Kong Museum of Art

Located on the waterfront, this museum offers rotating exhibitions and quieter gallery spaces. It can be a good option for older children who enjoy visual art or need a calmer indoor environment.

Harbour City

Harbour City is one of Hong Kong’s largest shopping centres. Beyond shopping, it offers family restaurants, toy shops and indoor spaces that provide air conditioning and predictable facilities like toilets and lifts. For families with autistic children, it might be helpful for you to know that there is also a McDonald’s within Harbour City.

iSQUARE and K11 MUSEA

Both of these shopping centres combine retail with art, exhibitions and restaurants. K11 MUSEA in particular often has creative installations that children find engaging.

During our visit, there was a Stranger Things pop-up both outside and inside of K11 MUSEA. It was mostly to sell merch but there was some cool photo opportunities for those who came by too.

Stranger Things pop-up at K11 MUSEA:

Tsim Sha Tsui Promenade

The Tsim Sha Tsui Promenade along Victoria Harbour is one of the most sensory-friendly areas in the district, especially during the daytime. It is open, breezy and spacious, with room to move without constant close contact with strangers.

The water, boats and skyline provide visual interest without overwhelming noise. Visiting in the morning avoids crowds and makes it much easier for children who struggle with busy urban environments

LEGO Discovery Centre

Right in the heart of Tsim Sha Tsui, the LEGO experience at the LEGOLAND Discovery Centre is a brilliant stop for families, especially if you need something indoors and sensory-friendly.

It’s more than just a shop — there are multiple themed play areas, hands-on building zones and even a miniature Hong Kong built from over a million LEGO bricks, which is a huge hit with kids. The attached gift shop is worth a browse even if you don’t do the full experience, with exclusive sets and colourful displays.

Getting Around Tsim Sha Tsui With Autistic Children

Tsim Sha Tsui is very walkable, but it can also be crowded. Pavements along Nathan Road are wide but busy. Our personal experience was that it was hard to get a pushchair through the crowds in certain parts of Tsim Sha Tsui (but not impossible, just frustrating). Using side streets or the waterfront promenade can feel calmer.

The MTR is efficient and clearly signposted in English and Chinese. Tsim Sha Tsui and East Tsim Sha Tsui stations connect multiple lines. Trains run frequently and are predictable, though rush hour can be intense. Using the Octopus Card can make public transport smoother and less stressful than hunting out money or entering credit card pin codes.

Learn more: The Hong Kong Octopus Card

Taxis are plentiful and relatively affordable compared to many global cities. They are useful for short hops if your child becomes overwhelmed.

Explore: Accessible transport in Hong Kong and A Guide to Hong Kong Taxis

The Star Ferry offers a low-cost and structured journey across the harbour, which can be a pleasant break from underground travel.

Is Tsim Sha Tsui Autism-Friendly?

Tsim Sha Tsui is energetic, dense and lively. It is not quiet, but it is structured. Public transport is organised, signage is clear and facilities are modern. That predictability helps many neurodivergent travellers.

Things That Make Tsim Sha Tsui Stand Out for Families

Clear bilingual signage across transport and attractions
Reliable and frequent public transport
Access to open waterfront spaces
Plenty of indoor, air-conditioned environments
Easy availability of taxis for quick exits

Like much of Hong Kong, Tsim Sha Tsui can be crowded and noisy, particularly in the evenings and during weekends. Planning quieter morning outings and building in downtime at the hotel makes a significant difference.

Tips for a Smooth Experience in Tsim Sha Tsui

Plan Ahead: Research each location and contact them to discuss any special accommodations your child might need. If you can plan to arrive after check-in time you should, or try to arrange an early check-in. Use my Hong Kong travel guide to plan your trip to Hong Kong with autistic children: it includes destination guides, transport guides, travel tips and so much more.
Sensory Tools: Bring along sensory tools and comfort items that help manage sensory needs, such as noise-cancelling headphones, sensory toys, and a sensory toolkit.
Clear Communication: Ensure that everyone involved in the trip understands the needs and preferences of the neurodiverse individual. Clear communication can prevent misunderstandings and enhance the travel experience. Consider using PECS or an AAC. We have a free pack of travel PECS available for download. Consider using our Hong Kong PECS to help manage your trip to Hong Kong Island.
Safety: Consider getting an autism card for your child, or even better – use our emergency passport for medical information and important contacts. Our absolute must have safety item for travelling with an autistic child is a TinyTags wristband or tag that can be tapped or scanned by a mobile phone – giving the person who tapped it all of the information they need to get your child back to you. TinyTags also feature a location alert to help you find your child.

Continue Planning Your Trip To Hong Kong With Kids

For everything Hong Kong, start with my Hong Kong guide for practical travel tips, family-friendly attractions and sensory considerations across the city
Staying in the heart of the city? Discover what it is like to explore Hong Kong Island with autistic children, including transport, shopping areas and quieter places to take breaks
Planning a slower-paced day away from the skyscrapers? Learn more about Lantau Island with kids for beaches, cable cars, hiking, Ngong Ping and family-friendly attractions
Worried about getting around? My guide to Hong Kong accessible transport explains MTR accessibility, ferries, buses, Hong Kong taxis and the support available for disabled travellers
Travelling with a hidden disability? Read about the Talos Foundation hidden disability lanyard and how it can help make travelling through Hong Kong easier and less stressful

Continue Planning Your Asia Itinerary With Kids

Start with planning your overall Asia family trip, including flights, pacing, transport and choosing destinations that suit your child’s needs
Travelling with medication? Learn what to include on your doctors travel letter for medication
Looking for easier first-time Asia destinations? Consider visiting Japan with kids for clean transport, family facilities and predictable routines
Prefer beaches and slower travel? Find out more about Thailand with children for resort stays, nature and flexible family days out
Planning big city adventures? Discover what to expect in Bangkok with autistic children
Hoping to Island hop? Learn more about visiting the Philippines with autistic kids

Continue Planning Your Trip With Autistic Children

Find out about the help available if you are travelling through an airport
Discover whether a cruise with an autistic child would work for your family
Find out how to make travelling with ADHD manageable
Learn more about the Hidden Disabilities Sunflower Lanyard
Check out guides to all of the different destinations we have travelled to with autistic children
Learn step-by-step how to set up the accessibility feature on Google maps
Learn more about our favourite sensory toys for travelling
Discover an app that helps you locate a playground anywhere in the world
Always alerted at the last minute that the little one needs a toilet? Find a toilet anywhere with this app

Continue Planning Your Accessible Trip With My Guides

You can click on each image to go directly to the guide for that topic.

The post Tsim Sha Tsui With Autistic Children: A Family-Friendly Guide appeared first on Autism Family Travel Guide.

Disabiled Facilities at Hong Kong International Airport

ATFG Admin — Wed, 18 Mar 2026 15:54:18 +0000

Hong Kong International Airport is one of the most modern airports in Asia and offers a wide range of facilities for disabled travellers. Whether you need somewhere quiet to rest, accessible toilets or support managing mobility equipment, here is what you can expect inside the airport.

Caring Corners

Inside the airport in Hong Kong if you have a disability, you can make use of one of their caring corners. These spaces are designed for anyone who needs them: those with a disability or illness, pregnant women and the elderly. They include spaces to sit down and rest, telephones to connect to the airport helpline to ask for help and screens with flight information available. There are two Caring Corners in Hong Kong Airport.

Location of the two Caring Corners in HKIA:

Near Gates 1 and 36, Departures Level (L6), Terminal 1
Transfer Area E1 and E2, Arrivals Level (L5), Terminal 1

Accessible changing room

Hong Kong Airport has an accessible changing room for disabled passengers also. You can find it near gate 69 in Terminal 1 or you can call the airport authority on +852 2181 8888 for more information. There is a page on the HKIA website which also includes a photo of the changing room where you can see it has a toilet, full size changing table and shower facilities.

Disabled toilets

There are disabled toilets throughout the airport for passengers with any disability to use. They include features like sliding doors, sensor flushes and things like the sinks and soap dispensers are lowered in height.

Priority Seating

Throughout the airport, you will find priority seats with colours and markers to reserve them for disabled passengers. You’ll also find seating at the immigration area for those who need them.

Baggage Claim

At baggage claim, there are marked areas reserved for wheelchair users to safely be able to get to their luggage without others crowding around them or preventing them from accessing the belt at all.

One other thing to bear in mind is that if you check your wheelchair (as we did with our child’s disability pushchair) it may not be returned at the plane. You need to contact the airline and find out what they offer when you land in Hong Kong e.g. will they return it to the plane or do they bring you to collect it in an airport wheelchair. If you have to collect it in the baggage hall, you will want to look for the “oversized baggage” area which is at the very end of it. This is where I found both my children’s pushchairs and the area had a lot of mobility equipment delivered there.

Getting around the airport

Hong Kong International Airport is large, and distances between gates can be significant. The airport is equipped with travelators to help reduce walking distances, and signage is clear throughout.

If you need additional help getting around, you should request special assistance in advance so that transport such as a buggy or escort can be arranged.

These guides should help:

Plan a trip to Hong Kong with a disability

Travelling with a disability can be daunting, and I hope that my guides can make it just a little easier for you to plan your own trip to Hong Kong as a disabled traveller. Below are some of my most popular guides for Hong Kong:

Alternatively, check out my Hong Kong page for a list of all of my guides to travelling in Hong Kong, attraction recommendations, GetYourGuide discount code and so much more.

Continue Planning Your Trip To Hong Kong With Kids

For everything Hong Kong, start with my Hong Kong guide for practical travel tips, family-friendly attractions and sensory considerations across the city
Staying in the heart of the city? Discover what it is like to explore Hong Kong Island with autistic children, including transport, shopping areas and quieter places to take breaks
Want waterfront views, shopping and easy transport links? Read my Tsim Sha Tsui guide for family-friendly attractions, promenades and sensory considerations in one of Hong Kong’s busiest areas
Planning a slower-paced day away from the skyscrapers? Learn more about Lantau Island with kids for beaches, cable cars, hiking, Ngong Ping and family-friendly attractions
Worried about getting around? My guide to Hong Kong accessible transport explains MTR accessibility, ferries, buses, Hong Kong taxis and the support available for disabled travellers
Travelling with a hidden disability? Read about the Talos Foundation hidden disability lanyard and how it can help make travelling through Hong Kong easier and less stressful

Continue Planning Your Asia Itinerary With Kids

Start with planning your overall Asia family trip, including flights, pacing, transport and choosing destinations that suit your child’s needs
Travelling with medication? Learn what to include on your doctors travel letter for medication
Looking for easier first-time Asia destinations? Consider visiting Japan with kids for clean transport, family facilities and predictable routines
Prefer beaches and slower travel? Find out more about Thailand with children for resort stays, nature and flexible family days out
Planning big city adventures? Discover what to expect in Bangkok with autistic children
Hoping to Island hop? Learn more about visiting the Philippines with autistic kids

Continue Planning Your Trip With Autistic Children

Find out about the help available if you are travelling through an airport
Discover whether a cruise with an autistic child would work for your family
Find out how to make travelling with ADHD manageable
Learn more about the Hidden Disabilities Sunflower Lanyard
Check out guides to all of the different destinations we have travelled to with autistic children
Learn step-by-step how to set up the accessibility feature on Google maps
Learn more about our favourite sensory toys for travelling
Discover an app that helps you locate a playground anywhere in the world
Always alerted at the last minute that the little one needs a toilet? Find a toilet anywhere with this app

Continue Planning Your Accessible Trip With My Guides

You can click on each image to go directly to the guide for that topic.

The post Disabiled Facilities at Hong Kong International Airport appeared first on Autism Family Travel Guide.

The Hong Kong Landing Card

ATFG Admin — Sun, 15 Mar 2026 15:11:53 +0000

If you’re travelling to Hong Kong with your family — especially if you like to be organised before you land — you might be wondering:

Do we need to fill in a landing card?

The good news is that for most travellers, the process is now very simple. Below is everything you need to know about Hong Kong landing cards, who needs one, what replaced them, and what to keep safe during your stay.

Do You Need a Landing Card for Hong Kong?

For most visitors, no — you do not need to complete a traditional paper landing card anymore. Hong Kong removed the standard arrival and departure landing card requirement for visitors in 2013. Instead, when you pass through immigration at Hong Kong International Airport you will receive a small printed Landing Slip.

This has replaced the old landing card system.

What Is the Hong Kong Landing Slip?

The Landing Slip is a small printed piece of paper given to you by immigration officers after your passport is checked.

It includes:

Your name
Passport number
Date of arrival
Your permitted length of stay
The condition of stay (for example visitor)

It replaces the old entry stamp.

Who Gets a Landing Slip?

Most visitors entering Hong Kong as tourists will receive one.

This includes:

UK passport holders
EU passport holders
US, Canadian and Australian passport holders
Many other visa-free nationalities

If you are entering on a visa, you will still receive documentation confirming your stay conditions.

How Long Can You Stay in Hong Kong?

This depends on your passport.

For example:

UK passport holders can usually stay up to 180 days visa-free
EU passport holders typically receive 90 days
US passport holders typically receive 90 days

Immigration officers decide the permitted duration at the border.

Always check your individual eligibility before travelling.

How Do You Get a Landing Slip?

You do not apply for it in advance.

The process is straightforward:

Arrive in Hong Kong
Join the immigration queue
Present your passport
Answer any routine questions
Receive your Landing Slip

You will also receive one if you arrive in Hong Kong by cruise ship – it is slightly different in what is presented on it and will usually include the name of the ship you arrived on.

There is nothing to fill in beforehand for standard tourist visits. If you are travelling with autistic children or children who struggle with queues, you can request special assistance at the airport which means someone will often escort you through the airport in shorter queues, even at immigration.

Read: Special assistance at Hong Kong International Airport

Do Children Receive a Landing Slip?

Yes. Every traveller, including children, receives their own Landing Slip.

If you are travelling as a family, make sure each person’s slip is kept safely with their passport. They are small, loose pieces of paper that would be very easy to lose.

How Long Do You Need to Keep the Landing Slip?

You must keep it for your entire stay in Hong Kong.

You may be asked to show it:

When checking into hotels
If dealing with immigration matters
When exiting Hong Kong

You will not hand it in when you leave, but you should keep it until departure. If you lose it, you may need to visit the Hong Kong Immigration Department to obtain a replacement. If you’re travelling with kids, it can help to designate one parent to hold all travel documents.

What If You Enter Hong Kong by Cruise?

If you arrive by cruise ship at Kai Tak Cruise Terminal or Ocean Terminal you will still go through immigration procedures and receive documentation confirming your entry and permitted stay.

The process may vary slightly depending on whether Hong Kong is a port stop or embarkation point, but the Landing Slip system still applies.

Do You Need to Complete Any Online Arrival Form?

Currently, standard short-stay visitors do not need to complete an online arrival card before travelling to Hong Kong. This makes Hong Kong one of the simplest Asian destinations for UK families in terms of paperwork.

No digital arrival card
No paper landing card
Just immigration and your Landing Slip

Final Tips for Families Visiting Hong Kong

Check your passport validity before travelling
Put your Landing Slip inside your passport immediately
Take a photo of it as a backup
If travelling with children, organise documents before joining the immigration queue

Hong Kong is genuinely one of the smoothest airport arrivals we’ve experienced as a family, which makes a big difference when travelling with neurodivergent children.

Ready to plan your trip to Hong Kong? These guides will help:

Continue Planning Your Trip To Hong Kong With Kids

For everything Hong Kong, start with my Hong Kong guide for practical travel tips, family-friendly attractions and sensory considerations across the city
Staying in the heart of the city? Discover what it is like to explore Hong Kong Island with autistic children, including transport, shopping areas and quieter places to take breaks
Want waterfront views, shopping and easy transport links? Read my Tsim Sha Tsui guide for family-friendly attractions, promenades and sensory considerations in one of Hong Kong’s busiest areas
Planning a slower-paced day away from the skyscrapers? Learn more about Lantau Island with kids for beaches, cable cars, hiking, Ngong Ping and family-friendly attractions
Worried about getting around? My guide to Hong Kong accessible transport explains MTR accessibility, ferries, buses, Hong Kong taxis and the support available for disabled travellers
Travelling with a hidden disability? Read about the Talos Foundation hidden disability lanyard and how it can help make travelling through Hong Kong easier and less stressful

Continue Planning Your Asia Itinerary With Kids

Start with planning your overall Asia family trip, including flights, pacing, transport and choosing destinations that suit your child’s needs
Travelling with medication? Learn what to include on your doctors travel letter for medication
Looking for easier first-time Asia destinations? Consider visiting Japan with kids for clean transport, family facilities and predictable routines
Prefer beaches and slower travel? Find out more about Thailand with children for resort stays, nature and flexible family days out
Planning big city adventures? Discover what to expect in Bangkok with autistic children
Hoping to Island hop? Learn more about visiting the Philippines with autistic kids

Continue Planning Your Trip With Autistic Children

Find out about the help available if you are travelling through an airport
Discover whether a cruise with an autistic child would work for your family
Find out how to make travelling with ADHD manageable
Learn more about the Hidden Disabilities Sunflower Lanyard
Check out guides to all of the different destinations we have travelled to with autistic children
Learn step-by-step how to set up the accessibility feature on Google maps
Learn more about our favourite sensory toys for travelling
Discover an app that helps you locate a playground anywhere in the world
Always alerted at the last minute that the little one needs a toilet? Find a toilet anywhere with this app

Continue Planning Your Accessible Trip With My Guides

You can click on each image to go directly to the guide for that topic.

The post The Hong Kong Landing Card appeared first on Autism Family Travel Guide.

Special Assistance at Hong Kong International Airport

ATFG Admin — Sun, 15 Feb 2026 23:54:20 +0000

Travelling through Hong Kong International Airport can be overwhelming for anyone, but especially for families with autistic children or those with hidden disabilities. The good news is that Hong Kong Airport offers several ways to make the process smoother — from pre-arranged assistance to support on arrival and at boarding. Here’s everything you need to know.

What is special assistance at Hong Kong International Airport?

At Hong Kong International Airport (HKIA), “Special Assistance” covers a wide range of help designed for passengers who need extra time, space, or understanding when travelling. This includes passengers with visible and hidden disabilities, such as autism, anxiety, sensory sensitivities, and mobility or communication differences.

Support can range from fast-track security and early boarding to having a member of staff guide your family through the airport(for those with physical disabilities, you can book wheelchair assistance and other things specific to your needs). While the airport doesn’t have an official Hidden Disabilities Sunflower scheme, staff are trained to recognise and support travellers who may need additional help. To get more of an idea about the help available at the airport, I have a post that discusses this in detail.

If you’re flying with airlines like Cathay Pacific, British Airways, Emirates, or Qatar Airways, you can also request assistance in advance through your booking — the key term to use is the DPNA code (which stands for “Disabled Passenger with Non-Apparent Disability”). Want to learn more about the DPNA code? I have an entire post dedicated to learning about the DPNA code and what it is. Alternatively, you may want to read up on the globally recognised disability codes that IATA registered airports and airlines use for passengers with disabilities so they can recognise what their needs are by simply reading a four-letter code.

Read: Disabled facilities at Hong Kong International Airport

How to make a special assistance request

To make sure the right support is in place, it’s best to request special assistance before you fly. Simply contact the airline at least 48 hours before you flight (if possible) and ask them to add a special service request (also known as special assistance or adding a disability code to your booking). Sometimes, you can add special assistance during the booking process, look out for the option while you add passengers to your booking (I have a guide on how to do this with Ryanair and easyJet).

Here’s how to do it:

Add the DPNA code to your flight booking – You can do this by contacting your airline’s customer service team or special assistance department. Tell them your child (or you) is autistic or has a hidden disability, and that you’d like DPNA assistance added. Alternatively, you can pay for wheelchair service at the Hong Kong airport by contacting ALLWAYS on their 24 hour hotline on +852 2275 0000.
Make a request in the prmassist app – Use the prmassist app to make a request for help as a second layer to your overall accessibility plan. I have a guide on this app with links to the legitimate versions of the app for your phone or tablet.
Mention it again when checking in online – Some airlines include an accessibility or assistance box you can tick before check-in.
Confirm at the airport counter – On the day, remind staff at check-in that you have DPNA or special assistance noted on your booking.
Ask for priority boarding – This gives you time to get settled before other passengers board, helping reduce stress and sensory overload.
If needed, request a buggy or escort – Large airports like Hong Kong can mean long walks between terminals, so you can ask for transport assistance or an escort through security. This often means you will be transported in a vehicle similar to a golf cart.

For families with autistic children, it’s worth mentioning specific triggers (e.g., noise, crowds, waiting) so the staff can adapt their approach.

What to expect on the day

With special assistance confirmed, your journey through Hong Kong Airport becomes far easier.

Security – You’ll be directed to a priority or assistance lane, which is quieter and faster. If your child struggles with removing shoes or devices, let the staff know — they’re generally understanding once aware of the situation. Learn more about the priority lanes at Hong Kong airport here.
Boarding – Most airlines allow DPNA passengers to board first or last, depending on what works best for your needs. We’ve found early boarding is calmer and helps avoid crowds. If you need physical help to board, you must make sure to do an official special service (special assistance) request as far in advance as you can so they can arrange this.
Arrival – On landing, you can also request to be met by assistance staff. They can help guide you through immigration, collect baggage, and reach transport or connecting flights more smoothly.

If you have a connecting flight, the same assistance team usually continues with you through the next gate area.

Need to know

I wanted to mention a few things you may need to know, and include some links to help you plan your trip to Hong Kong (or via Hong Kong):

If you use a wheelchair, make sure to contact the airline about this in advance and check the Hong Kong Airport website about their rules on batteries if your wheelchair uses one. Hong Kong and mainland China has very strict rules on batteries, their sizes and where they can be stored (see my post about power banks and travelling to China) and I have had stuff taken from my luggage at Beijing International Airport for having lithium batteries in it. Learn more about this from Hong Kong Airport’s guide on what and how to pack.
Learn more about what Hong Kong Airport offers passengers with disabilities through their website page about special needs access which has information about mobility concerns, charging ports for disabled passengers, priority channels and so much more.
Hong Kong International Airport has what they have termed as “caring corners” which are safe spaces for passengers with disabilities to rest and reset. Alongside rest equipment, there are telephones connected to helplines for passengers to contact for help and also TVs. There is more information about these in the section called “what to expect on the day” above.
Taxi’s from the airport are categorised by the area which they can go to and almost all of them are standard 5-seat vehicles. If you need something bigger or with specific accessibility requirements then I recommend looking into booking a private transfer for your trip to Hong Kong with a disability.

Plan a trip to Hong Kong with a disability

Alternatively, check out my Hong Kong page for a list of all of my guides to travelling in Hong Kong, attraction recommendations, GetYourGuide discount code and so much more.

Helpful resources for travelling to Hong Kong

And I wanted to give a special mention to The Talos Foundation for those travelling to Hong Kong as an autistic person or with an autistic person. The Talos Foundation create and distribute awareness products which are intended to destigmatise and bring awareness to neurodiversity by giving people and their caregivers something to wear which can alert others to their neurodiversity and therefore alert them that they may just need a bit more time or help. On their products page, you can scroll down to the bottom to find a list of places where they are being distributed, for free, that you can pick one up for yourself.

Continue Planning Your Trip To Hong Kong With Kids

For everything Hong Kong, start with my Hong Kong guide for practical travel tips, family-friendly attractions and sensory considerations across the city
Staying in the heart of the city? Discover what it is like to explore Hong Kong Island with autistic children, including transport, shopping areas and quieter places to take breaks
Want waterfront views, shopping and easy transport links? Read my Tsim Sha Tsui guide for family-friendly attractions, promenades and sensory considerations in one of Hong Kong’s busiest areas
Planning a slower-paced day away from the skyscrapers? Learn more about Lantau Island with kids for beaches, cable cars, hiking, Ngong Ping and family-friendly attractions
Worried about getting around? My guide to Hong Kong accessible transport explains MTR accessibility, ferries, buses, Hong Kong taxis and the support available for disabled travellers
Travelling with a hidden disability? Read about the Talos Foundation hidden disability lanyard and how it can help make travelling through Hong Kong easier and less stressful

Continue Planning Your Asia Itinerary With Kids

Start with planning your overall Asia family trip, including flights, pacing, transport and choosing destinations that suit your child’s needs
Travelling with medication? Learn what to include on your doctors travel letter for medication
Looking for easier first-time Asia destinations? Consider visiting Japan with kids for clean transport, family facilities and predictable routines
Prefer beaches and slower travel? Find out more about Thailand with children for resort stays, nature and flexible family days out
Planning big city adventures? Discover what to expect in Bangkok with autistic children
Hoping to Island hop? Learn more about visiting the Philippines with autistic kids

Continue Planning Your Trip With Autistic Children

Find out about the help available if you are travelling through an airport
Discover whether a cruise with an autistic child would work for your family
Find out how to make travelling with ADHD manageable
Learn more about the Hidden Disabilities Sunflower Lanyard
Check out guides to all of the different destinations we have travelled to with autistic children
Learn step-by-step how to set up the accessibility feature on Google maps
Learn more about our favourite sensory toys for travelling
Discover an app that helps you locate a playground anywhere in the world
Always alerted at the last minute that the little one needs a toilet? Find a toilet anywhere with this app

Continue Planning Your Accessible Trip With My Guides

You can click on each image to go directly to the guide for that topic.

The post Special Assistance at Hong Kong International Airport appeared first on Autism Family Travel Guide.

Holland America Westerdam Far East Discovery

ATFG Admin — Tue, 27 Jan 2026 22:12:47 +0000

We sailed Westerdam on a Far East Discovery-style itinerary from Hong Kong (7 December 2025) to Singapore (20 December 2025), starting in Hong Kong and ending in Singapore. I wanted to do a post that pulled together information about this itinerary for other families considering this route

Learn more about the ship: Holland America Westerdam

Day 1 – Hong Kong (depart)
Day 3 – Halong Bay (Vietnam) (scenic cruising / dock)
Day 5 – Da Nang (Vietnam) (dock)
Day 7 – Phu My (Ho Chi Minh City), Vietnam (dock)
Day 9 – Sihanoukville, Cambodia (dock)
Day 10–11 – Laem Chabang (Bangkok), Thailand (dock + overnight)
Day 12 – Ko Samui, Thailand (tender)
Day 14 – Singapore (arrive)

Why this itinerary works well for autistic children

You get a strong rhythm:

Sea days = regulation days (sleep-ins, predictable meals, familiar spaces, repeat activities)
Ports = choose-your-own intensity (you can do “big adventure” days or stay close to port / stay on board)
Overnight in Thailand = fewer “rush” triggers (you’re not forced to do Bangkok in one exhausting day)

The biggest “watch outs” are:

tender ports (Ko Samui) and
long transfers (Phu My → Ho Chi Minh City, Laem Chabang → Bangkok)

Ports of call (where you dock, tender vs walk-off, and what it actually serves)

Below, I’ve included a Google Maps search term you can copy/paste (because it’s more reliable than a random pin) plus the practical info families actually need. I have also included some Google Maps links which you can click directly to open the locations.

Hong Kong (embarkation) — docks at Kai Tak Cruise Terminal (walk-off)

Serves: Hong Kong (Kowloon side), with easy access to the city by taxi/MTR connections.

Docking location/address: Kai Tak Cruise Terminal, 33 Shing Fung Road, Kowloon, Hong Kong
Google Maps: “Kai Tak Cruise Terminal”

Here is the Google maps location for the cruise terminal: Kai Tak Cruise Terminal

Tender or terminal? Cruise terminal — you walk off and on. You can take a taxi or car right to the cruise terminal if you are boarding in Hong Kong. You will be driven into an area under the cruise terminal where there are many parking bays. Someone from the cruise terminal may come to your vehicle and help with your luggage, they will tag it if you do not have tags already. They can take your big luggage from here and send it to the ship for you. You will walk for a couple of minutes to get inside the terminal, there are elevators for you to use but also escalators if you do not need an elevator.

Autism-friendly tips (Hong Kong embarkation day):

Kai Tak is quite a large and open terminal. It can get busy but we found that there was enough space for us to find a quiet spot with the kids so they could sit down and/or move freely.
If queues are a trigger, aim to arrive either early (before the biggest rush) or later once boarding is flowing. Saying that, there are disability lanes which mean those with autistic children can move through more quickly and then take a seat until their group is called to board.

I have many guides available for Hong Kong, and you can find them all within my Hong Kong travel guide page. This page includes guides to Hong Kong, including specific parts like Lantau Island or Hong Kong Island, guides for bringing medication to Hong Kong, accessible transport guides and so much more.

Cruise Halong Bay, Vietnam — cruise port (walk-off)

This is a full dock you port up at in Halong, with some added scenic cruising if you are up nice and early and it is not too dark in the morning!

Serves: Halong Bay (often marketed as Hanoi access, but Hanoi is a long way away — most families do bay scenery/caves/boat trips).

Docking location/address: Halong International Cruise Port, X334+99W, Bãi Cháy, Hạ Long, Quảng Ninh, Vietnam
Google Maps: “Halong International Cruise Port”

Here is the Google maps location for the cruise terminal: Halong International Cruise Terminal

Tender or terminal? Cruise terminal — you walk off and on. You are not right beside the cruise terminal building when you dock, you will be out on the pier which is quite long. They run buses for passengers and there are buses waiting at the boat. You can go to the city centre on the bus and it will drop you off outside of Vincom Plaza, a mall in Halong. I think there was an option to take a shuttle to the cruise terminal building, but I do not remember for sure. I also think the bus to the city cost us $10 each, but again I cannot remember for sure.

The bus from the port to Vincom Plaza:

Autism-friendly tips:

We opted to take a day in the city instead of trying to rush onto another boat which could be overwhelming. We wanted to reduce time waiting about in the heat trying to figure out a cruise that would work in our timeframe.
Vincom Plaza is a good mall to take a break from the heat and enjoy the aircon if needed!
Taking the shuttle to the city seemed like a safer option for us, the bus was right outside of the ship and would take us to an area of the city we could guarantee there was things to see and do within walking distance.

For more information, you can check out my guide to Halong Bay with autistic children or head to my full guide to Vietnam to help you plan. For those visiting Vietnam by cruise ship, check out my guide to cruising to Vietnam.

Da Nang, Vietnam — docks at Tien Sa Port (walk-off)

Serves: Da Nang city, and (for most cruisers) Hoi An and Hue day trips.

Docking location/address: 46C9+9M2, QL14B, Thọ Quang, Sơn Trà, Đà Nẵng, Vietnam (Ta Sien Port)
Google Maps: “Tien Sa Port Da Nang”

Here is the Google maps location for the cruise port: Tian Sa Port Da Nang

Tender or terminal? Cruise terminal/dock (walk-off). There is a shuttle which will take you into the city. It will drop you outside of An Long Temple. If you return to the port by taxi (we had to do this because we waited for the shuttle bus for so long and it didn’t turn up) then you have to wait at a little electric bus stop to get a ride to the ship.

Visas/landing cards (UK passport, overview):

Vietnam has a visa exemption policy that includes the UK (rules can change, so always check close to travel).
On cruises, procedures vary: sometimes the cruise line handles clearance/landing cards, sometimes you need an e-visa depending on your situation and the ship’s process. We were given landing cards by the cruise line, we just had to hand them over when we embarked and disembarked for stamping.

Autism-friendly ideas for Da Nang day:

Choose one main activity (Hoi An or Marble Mountains or a beach) and keep the rest low-demand.
Have a “quiet retreat” plan (café, shaded park, or back-to-ship).

For more information, you can check out my guide to Da Nang with autistic children (coming soon) or head to my full guide to Vietnam to help you plan.

Phu My (Ho Chi Minh City), Vietnam — docks at Phu My Port (walk-off)

Serves: Ho Chi Minh City (Saigon), but the port is not in the city — it’s a substantial drive away, around 80 km/50 miles.

Docking location/port area: Phu My Port / Cai Mep–Thi Vai port complex.
Google Maps: “Phu My Port Vietnam cruise” or “Cai Mep International Terminal (CMIT)”

Tender or terminal? Dock (walk-off), but there is a shuttle which will bring you to the gates of the port. The shuttle is a really short ride and at the gate you will be met with many drivers offering to bring you somewhere. We used an app to book rides but it did not stop the drivers trying to get us to use them instead. They can be relentless.

Cruise ship port shuttle bus in Phu My:

Planning note for autistic kids:
This can be a big day because it often involves:

early arrival time,
long coach/car transfers,
heavy traffic and sensory overload in the city.

If your child struggles with long days, consider:

a shorter private tour (hotel pool + one attraction),
a Mekong-style day (often calmer than city chaos),
or stay on ship and enjoy an emptier pool deck.
visit nearby Phu My or Vung Tau – this is what we did.

For more information, you can check out my guide to Ho Chi Minh City with autistic children (Phu My and Vung Tau coming soon) or head to my full guide to Vietnam to help you plan.

Sihanoukville, Cambodia — docks at Sihanoukville Autonomous Port (usually walk-off)

Serves: Sihanoukville town + beaches, and boats out toward islands depending on excursions.

Docking location: Sihanoukville Autonomous Port (Cambodia’s deep-water port).
Google Maps: “Sihanoukville Autonomous Port”

Tender or terminal? Typically dock (walk-off) on this itinerary. There will be shuttles which run you into the city, and drop you at Independence Park.

Sihanoukville cruise ship shuttle:

Cambodia entry requirement (important):

If you need a visa for Cambodia, you cannot use the online version of this. You can get the visa through the cruise line and for us it was $50 per person and was added to our cruise balance.

Autism-friendly ideas in Sihanoukville:

Beaches can be regulation gold — pick a quieter stretch and keep it simple.
If your child struggles with heat, bring a cooling towel, handheld fan, and plan shaded stops. We did a private tour and we had an airconditioned vehicle. At some stops, the kids opted to stay in the car with their Dad (such as at the large market).

It might help you to check out my guide to Cambodia, where you will find links to any articles I have written about Cambodia and travelling there with autistic children.

Laem Chabang (Bangkok), Thailand — docks + overnight (walk-off)

This is the port for Bangkok, but it’s not in Bangkok — it’s Laem Chabang (near Pattaya/Sriracha) with transfers into the city.

Serves: Bangkok (long transfer), Pattaya (closer), plus other nearby areas.

Docking location/address:
Port of Laem Chabang Cruise Terminal, 288 Moo 3, Laem Chabang Port Road, Thung Sukhla, Sriracha, Chonburi 20230, Thailand
Google Maps: “Laem Chabang Cruise Terminal”

Here is the Google maps location for the cruise terminal: Laem Chabang Cruise Terminal

Tender or terminal? Dock (walk-off). The terminal at Laem Chabang is really well organised. You walk out into an airconditioned building where there are stores and stands you can use to book a bus. The stores here seem to accept dollars instead of baht which was a pain, and they only take cash. You can speak to real people about where you want to go and they will help guide you to get tickets and the bus you need to take. Outside, you can wait for taxis or drivers if you book them yourself.

Thailand entry (UK passport, overview):

UK travellers can enter Thailand visa-free for up to 60 days (check current rules near travel).
The cruise line keeps your passport during the cruise and will handle all of the immigration stuff for your (besides any digital arrival cards you need which they will notify you of in advance so you can apply online).
You need to apply for a digital arrival card before you get to Thailand, it helps to do it in advance. Learn more about the Thailand digital arrival card here.

Autism-friendly planning for the overnight:

The overnight is your chance to split Bangkok into two lighter days rather than one brutal one.
Consider staying closer (Pattaya / chill beach day) if your child finds Bangkok too intense.
If you need something even closer you can consider Sri Racha or Harbour Mall.

It is worth knowing that at times where another ship needs to use Laem Chabang Cruise Terminal, ships already docked there may move during an overnight port here. This happened to us during our Far East Discover on Holland America Westerdam. During the night, the ship had to move from the terminal and dock up off the coast of Pattaya. The next day, the ship was running tenders from the ship to Pattaya Balihai Peir.

For more information, you can check out my guides for Bangkok, Pattaya or head to my full guide to Thailand to help you plan. I have many guides for different areas of Thailand, and so much more like my guide to cruising to Thailand, accessible transport and bringing medication to Thailand.

Balihai Pier (Pattaya), Thailand — docks + overnight (tender)

This is the port the ship moved to when the Laem Chabang Cruise Terminal was expecting another ship during an overnight stop. This pier is in Pattaya, right beside the Walking Street.

Serves: Bangkok (long transfer), Pattaya (right in the heart of Pattaya), plus other nearby areas.

Docking location / address:
ถนน พัทยาใต้ Pattaya City, Bang Lamung District, Chon Buri 20150, Thailand
Google Maps: “Bali Hai Pier”

Here is the Google maps location for the cruise terminal: Pattaya Balihai Peir

Tender or terminal? Tender, the ship will run boats from the ship to the pier in Pattaya.

Autism-friendly planning for Balihai Pier:

When you arrive at Balihai Pier, you may be in the thick of crowds of people. The street just off of the pier is also a very popular street for those visiting Pattaya and can get very busy. For reference, it is Walking Street.
There is a McDonald’s just a few minutes walk from the pier, but keep in mind it is on Walking Street.

For more information, you can check out my guide for Pattaya or head to my full guide to Thailand to help you plan.

Ko Samui, Thailand — tender port to Nathon Pier

Serves: Ko Samui island (beaches, resorts, island tours).

Tender or terminal? Tender port, the boat docks up off the coast of Koh Samui and you then take a tender from the ship to Nathon Pier.

Koh Samui lifeboat tender:

Koh Samui local tourist boat tender:

Docking location/address: อ่างทอง 97 ถนนอ่างทอง Ko Samui District, Surat Thani 84140, Thailand
Google Maps: “Nathon Pier Koh Samui”

Here is the Google maps location for the cruise terminal: Nathon Pier

Why this matters for autistic kids:

Tender queues + heat + waiting can be a perfect storm. On the tender out from the Westerdam ship we were in a lifeboat and it was unbearably hot. I can’t think of a time where the heat was more unbearable than this. Definitely bring fans, a cold drink and a cooling towel. They do use different boats which are much more comfortable, it was just the timing of our tender that meant we got the lifeboat.
If you’re doing an independent trip, build in serious buffer time getting ashore and back. You have to collect a ticket for a tender, usually the day before, and you can only go when they call your group. It is a real game of luck what time you will actually get off the ship.

Arriving in Thailand:

You need to apply for a digital arrival card before you get to Thailand, it helps to do it in advance. Learn more about the Thailand digital arrival card here.

For more information, you can check out my guide for Koh Samui or head to my full guide to Thailand to help you plan.

Singapore (disembarkation) — Marina Bay Cruise Centre (walk-off)

Arrive location / address:
Marina Bay Cruise Centre Singapore, 61 Marina Coastal Drive, Singapore 018947
Google Maps: “Marina Bay Cruise Centre Singapore”

Here is the Google maps location for the cruise terminal: Singapore Marina Bay Cruise Terminal

Tender or terminal? Terminal (walk-off).

Arriving in Singapore:

Those arriving in Singapore need to complete a Singapore arrival card online before they get off the ship. You can learn more about the Singapore arrival card here.

For more information, you can check out my guide for Singapore or head to my full guide for Singapore which includes destination guides, attraction recommendations and so much more to help you plan.

Continue Planning Your Trip With Autistic Children

Find out about the help available if you are travelling through an airport
Discover whether a cruise with an autistic child would work for your family
Find out how to make travelling with ADHD manageable
Learn more about the Hidden Disabilities Sunflower Lanyard
Check out guides to all of the different destinations we have travelled to with autistic children
Learn step-by-step how to set up the accessibility feature on Google maps
Learn more about our favourite sensory toys for travelling
Discover an app that helps you locate a playground anywhere in the world
Always alerted at the last minute that the little one needs a toilet? Find a toilet anywhere with this app

Continue Planning Your Accessible Trip With My Guides

You can click on each image to go directly to the guide for that topic.

The post Holland America Westerdam Far East Discovery appeared first on Autism Family Travel Guide.

A Guide To The Hong Kong Octopus Card

ATFG Admin — Mon, 17 Nov 2025 21:04:11 +0000

Travelling around Hong Kong is fast, efficient, and surprisingly easy – thanks to the Octopus Card. Whether you’re hopping on the MTR, paying for snacks, or buying souvenirs, this little card quickly becomes your best travel companion. For families, especially those with autistic children, the simplicity and speed of using an Octopus Card can make everyday travel much smoother.

What is the Octopus Card?

The Octopus Card is Hong Kong’s rechargeable contactless smart card, used for public transport, shops, and attractions. Think of it as Hong Kong’s version of London’s Oyster card – but even more versatile.

You simply tap it on readers to pay for:

MTR (subway) and Light Rail
Buses and trams
Ferries
Convenience stores like 7-Eleven and Circle K
Fast food chains such as McDonald’s and Café de Coral
Supermarkets, vending machines, and even some museums

It’s incredibly convenient and means you don’t have to worry about carrying coins or queuing for tickets.

Why it’s Great For Families

For families with children – especially autistic children or those who struggle with transitions or sensory overload – the Octopus Card helps make public transport less stressful.

Quick tap-in, tap-out: no need for queues or ticket machines.
Predictable routine: using the same gesture every time to pay can reduce anxiety.
Can be used for small purchases: snacks, water, toys, or meals – no coins required.
Children’s cards available: discounted fares for kids aged 3–11.

Types of Octopus Cards

There are several types to choose from:

1. Adult Octopus – For anyone aged 12 or above.
2. Child Octopus – For children aged 3 to 11 (half price on most transport).
3. Elder Octopus – For seniors aged 65+.
4. Tourist Octopus (Sold Version) – Preloaded and ready to use, often sold at MTR stations, the airport, or 7-Eleven.

There’s also a digital version called the Octopus App on iPhone or Android, which links to Apple Wallet or Google Pay – perfect if you prefer not to carry extra cards.

Where to Get An Octopus Card

You can buy a physical Octopus Card from:

Hong Kong International Airport (Arrival Hall Customer Service or MTR counter)
Any MTR station (Customer Service counter)
Convenience stores like 7-Eleven, Circle K, or VanGO
Ferry piers or Light Rail Customer Service Centres

When buying a standard card, you’ll pay a refundable deposit (usually HK$50) plus initial stored value (commonly HK$100–150).

How to Top Up Your Octopus Card

There are several easy ways to add money:

MTR stations – cash top-up machines or customer service counters
Convenience stores – hand your card and cash to the cashier
Supermarkets and some restaurants – accept top-ups at checkout
Octopus App – top up via your phone if your card is linked to your device
Add Value Machines – located near ticket gates in stations

You can top up in increments of HK$50 or HK$100, depending on where you do it.

How to use it

Tap your card on the reader as you enter and exit transport or when paying at a shop.
You’ll hear a beep and see your new balance.
Keep your card separate from others in your wallet – if two contactless cards are together, the reader might not work.

If the balance is too low, the reader will flash red. You can still complete one last journey if your card has “negative value,” but you’ll need to top up before the next use.

Checking Your Balance

You can check your remaining balance by:

Looking at the screen after tapping on a reader
Using an Add Value Machine at MTR stations
Using the Octopus App
Asking at convenience stores

Can You Get a Refund When Leaving Hong Kong?

Yes! If you no longer need the card:

Return it to any MTR Customer Service Centre.
You’ll receive your deposit and remaining balance in cash (minus a small service fee if returned within 90 days of purchase).

If you want to keep it as a souvenir, you can – it remains valid for years, so you can reuse it on your next trip.

Tips For Using Your Octopus Card

Keep cards separate for each family member to avoid confusion at gates.
Label children’s cards if possible. We like to use stickers for things like this – it helps differentiate them easily.
Avoid metal cardholders – they can block the signal.
Download the Octopus App if you want to see spending history or add value from your phone.
Watch the lights and beeps – green = success, red = failed transaction.

Is the Octopus Card Worth it For Tourists?

Absolutely. Even if you’re only in Hong Kong for a few days, it saves time and makes travel much easier. You’ll also get discounted fares compared to single tickets, and you can use it at most shops and attractions – from the Peak Tram to Ocean Park.

The Octopus Card is one of those little things that makes Hong Kong feel seamless and well-organised. It removes the stress of juggling coins, figuring out fares, or managing multiple tickets. For families travelling with autistic children, it can make every journey calmer, more predictable, and more enjoyable.

If you’re planning a trip to Hong Kong, getting an Octopus Card should be one of the first things on your list after landing at the airport.

Planning a trip to Hong Kong? I’ve got you covered!

Start at my Hong Kong hub: where you will find links out to all of my posts about travelling in Hong Kong, our favourite autism-friendly attractions (along with a nice GetYourGuide discount code), travel and transport guides and so much more!

Continue Planning Your Trip To Hong Kong With Kids

For everything Hong Kong, start with my Hong Kong guide for practical travel tips, family-friendly attractions and sensory considerations across the city
Staying in the heart of the city? Discover what it is like to explore Hong Kong Island with autistic children, including transport, shopping areas and quieter places to take breaks
Want waterfront views, shopping and easy transport links? Read my Tsim Sha Tsui guide for family-friendly attractions, promenades and sensory considerations in one of Hong Kong’s busiest areas
Planning a slower-paced day away from the skyscrapers? Learn more about Lantau Island with kids for beaches, cable cars, hiking, Ngong Ping and family-friendly attractions
Worried about getting around? My guide to Hong Kong accessible transport explains MTR accessibility, ferries, buses, Hong Kong taxis and the support available for disabled travellers
Travelling with a hidden disability? Read about the Talos Foundation hidden disability lanyard and how it can help make travelling through Hong Kong easier and less stressful

Continue Planning Your Asia Itinerary With Kids

Start with planning your overall Asia family trip, including flights, pacing, transport and choosing destinations that suit your child’s needs
Travelling with medication? Learn what to include on your doctors travel letter for medication
Looking for easier first-time Asia destinations? Consider visiting Japan with kids for clean transport, family facilities and predictable routines
Prefer beaches and slower travel? Find out more about Thailand with children for resort stays, nature and flexible family days out
Planning big city adventures? Discover what to expect in Bangkok with autistic children
Hoping to Island hop? Learn more about visiting the Philippines with autistic kids

Continue Planning Your Trip With Autistic Children

Find out about the help available if you are travelling through an airport
Discover whether a cruise with an autistic child would work for your family
Find out how to make travelling with ADHD manageable
Learn more about the Hidden Disabilities Sunflower Lanyard
Check out guides to all of the different destinations we have travelled to with autistic children
Learn step-by-step how to set up the accessibility feature on Google maps
Learn more about our favourite sensory toys for travelling
Discover an app that helps you locate a playground anywhere in the world
Always alerted at the last minute that the little one needs a toilet? Find a toilet anywhere with this app

Continue Planning Your Accessible Trip With My Guides

You can click on each image to go directly to the guide for that topic.

The post A Guide To The Hong Kong Octopus Card appeared first on Autism Family Travel Guide.

Bringing Medication To Hong Kong: A Guide

Natasha — Thu, 13 Nov 2025 00:17:46 +0000

When it comes to travelling with medication to Hong Kong, most everyday medicines are fine if they’re in their original packaging, for personal use, and a reasonable quantity — but some drugs (including many ADHD medicines, strong painkillers, benzodiazepines, CBD/medical cannabis, etc.) are dangerous drugs under Hong Kong law and either require prior approval or risk seizure and prosecution.

What The Law Says

When it comes to legal terms, ‘importing’ in this sense means bringing medication into the country even if you bring it in your own luggage.

Hong Kong regulates pharmaceutical products and medicines under the Import & Export rules and the Pharmacy & Poisons / Dangerous Drugs legislation. Importation of medicines normally needs a licence — but medicines carried in a passenger’s accompanied personal baggage “in a reasonable quantity for personal use” may be exempted from licensing. That exemption does not automatically apply to drugs listed as “dangerous drugs” (for example, many opioids, amphetamines/stimulants, benzodiazepines, and CBD). If a medicine is a dangerous drug, an import licence/certificate from the Department of Health is required unless a clear exemption applies.

The Drug Office (Department of Health) issues and controls import/export licences for dangerous drugs and pharmaceutical imports via an online system called PLAMMS (though I have had trouble using this system as it seems to indicate this is for businesses to import medication). Applications for import/export of controlled medicines must be done online; the Drug Office’s guidance explains application types and documentation.

Customs and border police take possession of, and may prosecute for, unlicensed or illegal importation of dangerous drugs. Penalties are severe for trafficking; even possession of some substances (e.g., CBD/cannabis products) is an offence in Hong Kong. Always err on the side of caution.

Which Medicines Are Most Likely to Cause Problems

Controlled / dangerous drugs: strong opioids (morphine, oxycodone), many benzodiazepines, stimulants (methylphenidate, amphetamines, lisdexamfetamine / Vyvanse), some sleeping pills — these are typically regulated and can require an import licence.
CBD / medical cannabis: listed as a dangerous drug in Hong Kong — do not bring CBD oil or any cannabis product. Possession can lead to arrest.
OTC medicines: (paracetamol, ibuprofen, many cold & allergy tablets): usually fine in reasonable quantities for personal use — keep in original packaging and carry proof of purpose if possible.

Step-By-Step: What to do Before You Travel

Check the Drug Office / Customs lists: search Hong Kong Drug Office Database for your medicine name. If it’s on a “dangerous drugs” or controlled list, plan for a licence. Use the Drug Office guidance for import/export of dangerous drugs and PLAMMS instructions.

Ask your prescriber for a letter: I will include a copy of one of my travel letters for ADHD medication below for you to check out. When you travel to Hong Kong with medication you should also bring the original prescription(s). The letter should state your diagnosis, the medicine name (generic and brand), dose, total quantity needed for the trip, and that it’s for your personal use. It helps if the letter includes contact details for the prescriber and matches the dates of travel. (Keep both paper and an emailed/printed copy.)

To the left is an example travel letter issued by my ADHD clinical team.

Decide whether you need to apply for an import licence: if the Drug Office classifies your medicine as a dangerous drug (or you can’t find clear guidance online), contact the Drug Office’s Drug Information & Import/Export Control Division well before travel (the email to do this is pharmgeneral@dh.gov.hk). They will confirm whether you must apply for an import licence via PLAMMS. If required, submit the licence application and get the import certificate before you depart.

I could not work the PLAMMS system, it kept taking me to a page that indicated it was for business imports so I did some digging and via Reddit I found out that there is an email address you can contact, so I did. I attached a letter like the above and was told that it did not have enough information on it for them to give me written permission to bring my ADHD medication to Hong Kong so I had to go back to my clinic and request a new one. They provided me with this link for reference.

You can use this email to contact them: ddletter@dh.gov.hk

To apply for the licence, you must submit a letter from your doctor which contains the following information:

1) The doctor’s full name & medical registration number
2) The name and address of the clinic
3) The date of issuance of the letter
4) The patient’s full name and residential address
5) The name of the drug, its dosage form, strength, and total quantity (this information must be provided for each controlled medication you intend to bring into Hong Kong)
6) The doctor’s original physical signature.

You can expect to wait around 10 working days for your licence to be sent back to you once all of the information is submitted.

Plan quantities: Hong Kong refers to a “reasonable quantity for personal use” — there’s no single numeric rule published for every drug. As a practical rule, bring only what you need for your stay (plus a small emergency buffer) and document it (prescription + doctor’s letter). For controlled drugs you’re likely to be asked for a licence even for small amounts, so check first.

Airline & transit rules: tell your airline about injectable supplies (needles, syringes, EpiPens) or large quantities. If transiting via other countries, check their rules too — some countries have stricter import rules for controlled meds.

At The Airport And on Arrival

Carry medication in your hand luggage: (carry-on), not checked baggage. Customs may want to inspect it and you’ll need it with you. Keep medicines in their original packaging with labels. Carry the doctor’s letter and prescription where it’s easy to show. This is true for anywhere you travel with your medication, not just for Hong Kong.

Declare if required / if you’re unsure: if you have a licence/import certificate, present it on arrival. If you are carrying something that could be interpreted as a dangerous drug (for example controlled ADHD meds or opioid analgesics) and you don’t have paperwork, declare it to Customs — trying to hide it risks seizure or worse.

Needles and syringes: generally permitted if for personal medical use (diabetes, EpiPen, etc.) — keep a letter or prescription and carry them in original packaging if possible. Check airline policies for medical sharps.

Examples & Common Questions

ADHD meds (methylphenidate, lisdexamfetamine / Vyvanse): these are stimulants and commonly controlled — check with the Drug Office and expect to need an import licence or at least to carry robust documentation. Many travellers bring them successfully with paperwork, but don’t assume they’re free to carry without checks.
Codeine/co-codamol: lower-dose OTC codeine formulations may still be controlled depending on formulation and quantity. Carry the prescription and be cautious – if in doubt ask the Drug Office.
Medical cannabis/CBD oil: do not bring it. CBD is listed as a dangerous drug in Hong Kong and has led to arrests for visitors in the past.
Travel supply: if you need a large supply (e.g., >90 days) you absolutely must contact the Drug Office ahead of time and apply for whatever licence they require – do not attempt to bring many months’ worth without clearance.

Contacts & Where to Check

Hong Kong Drug Office (Department of Health) – guidance on dangerous drugs, import/export licences, PLAMMS. Find their website here.
Hong Kong Customs & Excise – Passenger clearance/Controlled imports – passenger guidance on controlled items and exemptions. Find their website here.
Discover Hong Kong/official traveller FAQs – short summary reminders about carrying medicines and carrying a doctor’s certificate. Find their traveller info here.

Relevant Laws

Pharmacy and Poisons Ordinance (Cap. 138)
Antibiotics Ordinance (Cap. 137)
Dangerous Drugs Ordinance (Cap. 134)
Undesirable Medical Advertisements Ordinance (Cap. 231)
Public Health and Municipal Services Ordinance (Cap. 132)
Import and Export Ordinance (Cap. 60)

Final Tips For Bringing Medication to Hong Kong

Get the paperwork well before you travel – Drug Office licence processing can take time. Don’t wait until the day before. It typically takes around 10 days for the licence to be processed once everything has been submitted.
Keep medicines and docs in your carry-on and clearly labelled. Keep copies of prescriptions and carry a letter from the prescribing doctor.
If in doubt, declare the meds on arrival and show your paperwork – concealment is much worse than a short inspection.
Check transit countries’ rules for controlled meds too – you’re responsible for knowing the laws in every country you pass through.
Make sure you have a licence for every entry you plan to have for Hong Kong, so if you plan to leave and go back you will need to apply more than once.

If you are flying to Hong Kong, you might want to consider using airport special assistance to make your travel easier. If you plan to fly from the UK, every airport has information about their special assistance on their website and I made a list of every UK airport with links to their special assistance departments.

Continue Planning Your Trip To Hong Kong With Kids

For everything Hong Kong, start with my Hong Kong guide for practical travel tips, family-friendly attractions and sensory considerations across the city
Staying in the heart of the city? Discover what it is like to explore Hong Kong Island with autistic children, including transport, shopping areas and quieter places to take breaks
Want waterfront views, shopping and easy transport links? Read my Tsim Sha Tsui guide for family-friendly attractions, promenades and sensory considerations in one of Hong Kong’s busiest areas
Planning a slower-paced day away from the skyscrapers? Learn more about Lantau Island with kids for beaches, cable cars, hiking, Ngong Ping and family-friendly attractions
Worried about getting around? My guide to Hong Kong accessible transport explains MTR accessibility, ferries, buses, Hong Kong taxis and the support available for disabled travellers
Travelling with a hidden disability? Read about the Talos Foundation hidden disability lanyard and how it can help make travelling through Hong Kong easier and less stressful

Continue Planning Your Asia Itinerary With Kids

Start with planning your overall Asia family trip, including flights, pacing, transport and choosing destinations that suit your child’s needs
Travelling with medication? Learn what to include on your doctors travel letter for medication
Looking for easier first-time Asia destinations? Consider visiting Japan with kids for clean transport, family facilities and predictable routines
Prefer beaches and slower travel? Find out more about Thailand with children for resort stays, nature and flexible family days out
Planning big city adventures? Discover what to expect in Bangkok with autistic children
Hoping to Island hop? Learn more about visiting the Philippines with autistic kids

Continue Planning Your Trip With Autistic Children

Find out about the help available if you are travelling through an airport
Discover whether a cruise with an autistic child would work for your family
Find out how to make travelling with ADHD manageable
Learn more about the Hidden Disabilities Sunflower Lanyard
Check out guides to all of the different destinations we have travelled to with autistic children
Learn step-by-step how to set up the accessibility feature on Google maps
Learn more about our favourite sensory toys for travelling
Discover an app that helps you locate a playground anywhere in the world
Always alerted at the last minute that the little one needs a toilet? Find a toilet anywhere with this app

Continue Planning Your Accessible Trip With My Guides

You can click on each image to go directly to the guide for that topic.

The post Bringing Medication To Hong Kong: A Guide appeared first on Autism Family Travel Guide.

Accessible Transport in Hong Kong: A Guide for Families

Natasha — Mon, 10 Nov 2025 22:37:51 +0000

Getting around Hong Kong can feel overwhelming at first glance, but the city’s transport network is surprisingly efficient and inclusive. For families with autistic children, pushchairs, or accessibility needs, Hong Kong offers a range of options that make exploring the city both practical and manageable for families navigating additional needs.

Accessibility on the Hong Kong MTR

Hong Kong’s MTR (Mass Transit Railway) system is one of the most accessible in Asia. Almost every station now has step-free access via lifts, tactile guide paths, and wide ticket gates for wheelchairs and pushchairs. Most newer trains have designated wheelchair areas near the doors, visual and audio announcements, and clear signage in English and Chinese.

For families with sensory-sensitive children, it’s worth knowing that peak hours (around 8–9am and 5–7pm) can be crowded and noisy. Travelling outside these times makes the journey far more comfortable.

Accessibility on Hong Kong’s Ferries

Ferries are another excellent option, especially the iconic Star Ferry that crosses Victoria Harbour. They are affordable, easy to board with a wheelchair or pushchair, and provide a calmer sensory experience thanks to the open-air seating and sea breeze.

Accessibility on the trams in Hong Kong

Hong Kong’s double-decker trams, known as “ding dings,” are a charming way to see the city but are not accessible for wheelchairs or most pushchairs due to narrow stairs and high steps. However, they can still be enjoyable for older children who love the view from the top deck—just be prepared to fold strollers before boarding.

Getting Around Hong Kong Island’s Different ‘Levels’

One thing that surprises many visitors is that Hong Kong Island isn’t flat at all — it’s built on a series of steep hills and terraces that give it a unique, layered layout. Central and Mid-Levels rise sharply from the harbour, meaning you’re often moving up or down rather than simply across.

For families, this can make navigation a little more challenging — especially with pushchairs or wheelchairs — but there are several easy ways to manage it. Many main roads, such as Queen’s Road and Des Voeux Road, have wide pavements and gradual slopes suitable for walking, while side streets can be very steep or stepped.

If you’d rather not climb, local buses and minibuses connect the lower and upper levels quickly, and taxis are easy to find and relatively affordable for short journeys. The drivers are used to helping passengers with strollers or extra bags, and most routes cover the major hills and residential areas.

Perhaps the most famous way to move between levels, though, is the Central–Mid-Levels Escalator — the longest outdoor covered escalator system in the world. It runs downhill in the morning and uphill the rest of the day, providing a fun and accessible route through the heart of the city. You can hop on or off at multiple points, passing cafés, shops, and small parks along the way.

For families with autistic or sensory-sensitive children, the escalators can be a great alternative to long climbs but may feel loud or visually busy at peak times. Travelling mid-morning or early afternoon is usually quieter and easier to manage.

What to Expect With Wheelchairs And Pushchairs

In most of central Hong Kong, accessibility is very good. MTR stations have elevators, tactile flooring, and ramps. However, be aware that some older streets and markets have steep slopes or uneven pavements.

If you’re travelling with a wheelchair or large pushchair, station staff are usually very willing to help – simply ask at the Customer Service counter. On buses, drivers will deploy ramps where available, and designated wheelchair spaces are clearly marked.

At ferry piers, staff often prioritise boarding for wheelchair users and families with young children. The main Star Ferry terminals at Central and Tsim Sha Tsui are flat and easy to navigate.

Using the Octopus Card for Convenience

The Octopus Card is Hong Kong’s rechargeable travel card, used across almost all public transport—MTR, buses, ferries, trams, and even convenience stores. It’s the simplest way to pay and avoid ticket queues.

For families with accessibility needs, it eliminates the stress of handling coins or figuring out fares mid-journey. Simply tap the card at entry and exit points. You can top up at any MTR station, 7-Eleven, or supermarket.

There are even child and concession versions available, making it ideal for families.

Sensory Considerations on Public Transport

Public transport in Hong Kong is efficient but can be fast-paced and stimulating. Trains and buses are often busy, announcements are frequent, and lighting can be bright. Families with autistic children may find it helpful to plan journeys during quieter times and use noise-reducing headphones.

If your child is sensitive to strong smells or motion, ferries may be the most comfortable option—open air and gentle movement tend to be more soothing.

Carrying a familiar comfort item or small sensory tool (like a fidget or chewy necklace) can also help manage transitions between different modes of transport.

Hong Kong’s transport network is one of the most family-friendly and accessible in Asia. With step-free access across the MTR, helpful staff, and simple payment through the Octopus Card, getting around the city is easier than you might expect.

For more details on accessible travel in Hong Kong, this guide by Discover Hong Kong is very helpful and informative.

Continue Planning Your Trip To Hong Kong With Kids

For everything Hong Kong, start with my Hong Kong guide for practical travel tips, family-friendly attractions and sensory considerations across the city
Staying in the heart of the city? Discover what it is like to explore Hong Kong Island with autistic children, including transport, shopping areas and quieter places to take breaks
Want waterfront views, shopping and easy transport links? Read my Tsim Sha Tsui guide for family-friendly attractions, promenades and sensory considerations in one of Hong Kong’s busiest areas
Planning a slower-paced day away from the skyscrapers? Learn more about Lantau Island with kids for beaches, cable cars, hiking, Ngong Ping and family-friendly attractions
Worried about getting around? My guide to accessible Hong Kong taxis breaks down what to expect and some accessible taxi contacts
Travelling with a hidden disability? Read about the Talos Foundation hidden disability lanyard and how it can help make travelling through Hong Kong easier and less stressful

Continue Planning Your Asia Itinerary With Kids

Start with planning your overall Asia family trip, including flights, pacing, transport and choosing destinations that suit your child’s needs
Travelling with medication? Learn what to include on your doctors travel letter for medication
Looking for easier first-time Asia destinations? Consider visiting Japan with kids for clean transport, family facilities and predictable routines
Prefer beaches and slower travel? Find out more about Thailand with children for resort stays, nature and flexible family days out
Planning big city adventures? Discover what to expect in Bangkok with autistic children
Hoping to Island hop? Learn more about visiting the Philippines with autistic kids

Continue Planning Your Trip With Autistic Children

Find out about the help available if you are travelling through an airport
Discover whether a cruise with an autistic child would work for your family
Find out how to make travelling with ADHD manageable
Learn more about the Hidden Disabilities Sunflower Lanyard
Check out guides to all of the different destinations we have travelled to with autistic children
Learn step-by-step how to set up the accessibility feature on Google maps
Learn more about our favourite sensory toys for travelling
Discover an app that helps you locate a playground anywhere in the world
Always alerted at the last minute that the little one needs a toilet? Find a toilet anywhere with this app

Continue Planning Your Accessible Trip With My Guides

You can click on each image to go directly to the guide for that topic.

The post Accessible Transport in Hong Kong: A Guide for Families appeared first on Autism Family Travel Guide.