Finding the right person to contact about a wheelchair ramp, accessible coach, mobility scooter or extra help on a bus can be surprisingly difficult. Some Irish operators have a dedicated accessibility email, while others direct passengers to general customer services or a regional office.
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This guide brings together bus accessibility contacts in Ireland, including Transport for Ireland (TFI) services, commercial coach operators and Translink in Northern Ireland. It is designed for disabled travellers, wheelchair users, autistic passengers and families planning a journey.
Important: A contact listing does not guarantee that every route, vehicle or stop is accessible. Contact details and booking arrangements can change, so follow the operator links before travelling. Northern Ireland uses a separate transport system from the Republic of Ireland.
For more details about general transport across Ireland and Northern Ireland you can refer to our guides: accessible transport in Ireland and accessible transport in Northern Ireland.
Quick Contact: Transport for Ireland Accessibility Enquiries
For many public bus services in the Republic of Ireland, the Transport for Ireland Customer Contact Centre is a useful starting point:
- Within Ireland: 0818 294 015
- From outside Ireland: +353 1 575 6110
- Written enquiries: use the contact form linked from the official TFI JAM Card page.
This is also the contact TFI gives for requesting a physical JAM Card, including the new ‘Ramp Please’ message. For more information, read our ‘Ramp Please’ JAM Card guide.
Bus Accessibility Contacts in the Republic of Ireland
The table distinguishes a dedicated accessibility contact from a general customer service route. This matters if you need to arrange a specific wheelchair space or discuss complex travel needs.
| Operator | Accessibility Contact | What to Ask About |
|---|---|---|
| Dublin Bus | independent.travel@dublinbus.ie +353 1 703 3002 |
Dedicated Access Officer; wheelchair travel, mobility scooter permits and independent travel support. |
| Go-Ahead Ireland | accessibility@goaheadireland.ie 0818 804 071 |
Accessibility enquiries. TFI also provides its general contact centre for customer support. |
| Bus Éireann city, town and regional services | 0818 294 015 +353 1 575 6110 from outside Ireland |
TFI customer service, including advance booking for wheelchair-accessible regional services. |
| TFI Local Link | Find your regional Local Link office | Ask the office covering your journey about accessible vehicles, wheelchair spaces and door-to-door services. |
| Expressway (Bus Éireann) | 0818 151 515 +353 1 703 4111 from outside Ireland |
Expressway customer service. Wheelchair-accessible coach journeys should be booked using the operator’s published process. |
Dublin Bus Accessibility Contact
Dublin Bus publishes dedicated Access Officer contact information and you can find it below:
Email: independent.travel@dublinbus.ie
Telephone: +353 1 703 3002
This is a particularly useful contact if you need advice before travelling rather than reporting an ordinary timetable issue.
Ask about wheelchair boarding, mobility scooter permits, communication adjustments and independent travel support. Dublin Bus also describes a free Independent Travel Support scheme for eligible adult passengers who want to practise journeys with guidance. See the Dublin Bus Independent Travel Support page for current eligibility and arrangements.
Go-Ahead Ireland Accessibility Contact
Transport for Ireland lists the below accessibility contacts for Go-Ahead Ireland:
Email: accessibility@goaheadireland.ie
Telephone: 0818 804 071
You can also use the general TFI contact centre on 0818 294 015 for assistance with TFI service enquiries.
Explain the route, direction, date and stop you intend to use. If you need a wheelchair ramp or mobility scooter space, ask about both the vehicle and the boarding stop.
Bus Éireann: Wheelchair Booking Rules
Bus Éireann makes an important distinction between its service types. According to its published wheelchair-accessible transport booking guidance:
- City and town services: the operator says its fleet is wheelchair accessible and advance booking is not required.
- Regional Public Service Obligation (PSO) services: passengers requiring reserved accessible transport must contact the operator at least 24 hours before travel using 0818 294 015 or +353 1 575 6110 from outside the Republic.
- Expressway services: passengers should book accessible transport online at least 24 hours before travel.
Do not treat the 24-hour period as a guarantee that any requested departure or stop will be suitable. Check the specific route and accessible boarding locations before making plans. The Bus Éireann wheelchair-accessible routes page explains that some services and stops have infrastructure limitations.
TFI Local Link: Contact Your Regional Office
TFI Local Link covers local and rural transport, but service patterns and accessibility arrangements vary. The most useful contact is usually the regional office responsible for the journey rather than a single national accessibility email.
Use the TFI Local Link office directory to find the relevant telephone number and email address. The directory covers 15 regional offices.
When contacting the office, ask whether the specific journey can accommodate your wheelchair or mobility aid, whether a ramp or lift is provided, whether a wheelchair space needs booking and whether door-to-door collection is available on that service. Our guide to TFI Local Link explains how the network works.
Other Bus and Coach Accessibility Contacts in Ireland
The following operators may be useful for airport transfers, intercity journeys and routes outside the main TFI network. Some contacts are general customer service channels rather than dedicated disability teams.
| Operator | Contact | Type of Contact |
|---|---|---|
| Aircoach | accessibility@aircoach.ie +353 1 844 7118 (Dublin) +44 28 9033 0655 (Belfast) |
Dedicated accessibility email; general telephone support. Aircoach help. |
| Dublin Express | +353 1 903 9508 | Select the Assisted Travel Helpline option. Dublin Express FAQs. |
| Irish Citylink | +353 91 564 164 | General customer service; ask about wheelchair booking and the intended route. Citylink contact page. |
| Dublin Coach | info@dublincoach.ie | General inbox for accessibility arrangements. Dublin Coach terms. |
| JJ Kavanagh | info@jjkavanagh.ie 0818 333 222 |
General operator contact. TFI operator contacts. |
| Wexford Bus | info@wexfordbus.com +353 53 914 2742 |
General operator contact. Wexford Bus contact page. |
For these commercial operators, ask specifically whether the vehicle on your intended departure is accessible. A company may operate more than one vehicle type, and an accessible vehicle does not necessarily mean that every stop can accommodate ramp or lift deployment.
Translink Accessibility Contacts in Northern Ireland
Northern Ireland has a different public transport network and separate contact arrangements. For Translink bus and coach travel, use:
- Telephone: +44 28 9066 6630
- Written advice: Translink accessibility advice form
- Service information: Translink accessible bus travel guidance
Ask about the particular route, stop, wheelchair space and any advance assistance requirements. Our accessible transport in Northern Ireland guide provides further planning advice.
What If Your Bus Operator Is Not Listed?
There is no complete verified directory of named Access Officers for every private bus and coach operator in Ireland. If you do not know which company operates your route, the National Transport Authority’s current bus licence register may help identify the licensed operator.
The National Transport Authority also notes their accessibility contact as the below:
Email: accessibility@nationaltransport.ie
This is an authority-level contact, not a substitute for booking wheelchair space directly with the operator.
What to Include in an Accessibility Enquiry
Providing a few practical details at the start can help the operator answer your question without several rounds of emails.
- Journey: route number, travel date, departure time and both stops.
- Mobility: whether you use a manual wheelchair, powered wheelchair, scooter, walker or other equipment.
- Dimensions: the wheelchair or scooter size and weight, if the operator needs them.
- Boarding: whether you require a ramp, lift, kneeling bus or help finding the correct boarding position.
- Communication: any non-verbal communication, extra processing time or clear written instructions needed.
- Travelling companions: whether a carer, support worker or family member is travelling with you.
- Return journey: whether the same accessible arrangements will be available in both directions.
You do not need to disclose a detailed medical history to ask an initial question about vehicle accessibility. Focus on the adjustments and equipment needed for the journey.
Using the ‘Ramp Please’ JAM Card
The new ‘Ramp Please’ JAM Card is designed to let passengers show a bus driver that they need the ramp lowered without making a spoken request. Transport for Ireland introduced it with NOW Group as part of the wider JAM Card scheme.
To request a physical card, use the shop on the JAM Card website to order your free card to a UK or Irish address.
The card communicates a request but does not reserve a wheelchair space or guarantee that a stop is accessible. If you need advance booking, contact the operator as well. See our full ‘Ramp Please’ JAM Card explanation and our guide to the Just a Minute JAM Card.
What If the Bus Ramp Is Not Working?
Do not attempt to board using an unsafe ramp or lift. Tell the driver that you cannot board safely and ask what alternative the operator can provide.
Transport for Ireland’s wheelchair accessibility guidance gives operator-specific advice. It says Dublin Bus passengers should wait for the next bus and report the issue to TFI; for Go-Ahead Ireland, the driver can contact control about the next service and an alternative may be arranged if necessary.
Record the route, stop, direction, time and vehicle details if possible. These are useful when requesting assistance or reporting an inaccessible journey.
FAQ About Bus Accessibility Contacts in Ireland
Who Do I Contact About Dublin Bus Accessibility?
Contact the Dublin Bus Access Officer at independent.travel@dublinbus.ie or +353 1 703 3002.
How Do I Book Wheelchair Access on Bus Éireann?
For Regional PSO services, contact 0818 294 015 at least 24 hours ahead. Expressway accessible transport should be booked online at least 24 hours ahead. City and town services do not require advance wheelchair booking under the operator’s published guidance.
Who Do I Contact About an Accessible TFI Local Link Bus?
Use the official TFI Local Link regional office directory and contact the office covering your intended journey.
Where Can I Request a ‘Ramp Please’ JAM Card?
Use the shop on the JAM Card website.
Do All Private Coaches Accept the ‘Ramp Please’ Card?
Participation has not been established for every commercial coach operator. Ask the individual company about its communication and boarding arrangements.
Can I Take a Mobility Scooter on Any Bus in Ireland?
Not necessarily. Vehicle dimensions, permits and operator rules may apply. Ask the operator to confirm that your specific scooter can be carried.
Are Bus Accessibility Contacts the Same in Northern Ireland?
No. Translink has its own accessibility advice arrangements. Its contact centre number is +44 28 9066 6630.
What Should I Do If My Booked Accessible Service Cannot Accommodate Me?
Contact the operator immediately, ask what alternative it can provide and keep a record of the journey and booking details. If necessary, follow its formal complaints process.
Related Accessible Travel Guides
- Accessible Transport in Ireland
- 14 Tips for Visiting Ireland With a Disability
- What Is TFI Local Link?
- The ‘Ramp Please’ JAM Card in Ireland
- Accessible Transport in Northern Ireland
- ‘Please Offer Me a Seat’ Badge in Ireland
Contact details are based on the operator and TFI sources linked above, together with the supplied contact directory. Some commercial operator details should be reconfirmed before travel. This guide is a contact resource, not confirmation that any particular service or stop is accessible.
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